Developed and coached Benefits Analyst and Coordinators.Handled benefit inquiries to ensure quick, equitable, courteous resolution.Oversaw the Annual Benefits Open Enrolment process for 4000 employees.Worked with eight Benefit vendors to analyze and make recommendations where needed on issues concerning medical, dental, prescriptions and life insurance.Maintained an awareness of Benefit plans and policies to guarantee compliance with ERISA.Completed annual retirement audit and submitted 5500 (401k). Managed Leave Administration (STD, LTD, FMLA, and LOA).Led initiative to fully outsource FMLA.Processed compliance filings with the San Francisco and Massachusetts.Assisted administration of Global Wellness Program.Updated benefit and wellness communications and website materials. Show less

Lead Customer Service Representative for the Health & Welfare hotline handling 44,000 + ADP associates.Processed Health & Welfare new hire elections, qualified life event elections, open enrollment elections, date changes and personal data changes on ADP Associate Portal.Coordinated of health & welfare benefits for ex-pat associates.Performer monthly audits for qualified life events processed by associate on the ADP Associate Portal.Processed manual updates for health and welfare and Cobra on vendor websites.Conducted weekly new hire orientation conference calls and developed standard presentation for team.Member of the Acquisition and Divesture Team (included weekly conference calls, processing elections, FSA and benefit file transfers).Coordinated health and welfare procedure manual for all Benefits functions.Trained new benefit representatives.Assisted in interview process for new associates. Show less

Completed Radford and CAI annual salary surveys.Processed and fed files for Merit, Promotion and Bonus into PeopleSoft.Designed HRIS file feeds between PeopleSoft, Ceridian and ADP for Performance Management, Compensation, and Benefits data.Maintenance of Performance Management system including uploads of new hires, termination, manage changes, salary changes, promotions, bonus amount, and resetting passwords.Processed new hires, terminations, employee status changes in PeopleSoft for 1200 employees.Managed all employee data into vendor systems and HRIS.Assisted with Annual Benefits Open Enrollment process.Audited and reconciled monthly insurance vendor bills.Completed and processed court ordered medical support forms.Provided assistance to employees with benefit-related issues and questions. Show less

Temporary assignment through Resource Accounting.Processed Health & Welfare new hire elections, qualified life event elections, open enrollment elections on Oracle and on the insurance vendor websites.Processed termination paperwork for termed employees, which include terming all coverages, processing Cobra request and sending termination letter to employee.Coordinated of STD and Salary Continuance including entering the timecards for the employees out on leave.Responded to employee inquiries regarding vacation, sick time accruals and claims resolution.Audited all Open Enrollment files to carriers and payroll (active employees, Cobra participants, retirees).Involved in the auditing and testing of the 401k plans and pension calculations. Show less