* Researched the most effective methods of micro-financing, documented the findings for future needs, and visited various slum areas to collect testimonies from women participating in self help groups * Assisted in organizing and implementing various medical camps for under privileged children in government run schools * Continue to serve as a spokesperson for the organization in order to promote community service awareness

Part of the new client implementation team as the provider network representative Lead weekly workstream calls to ensure all contractually obligations of the provider network are met before the “Go Live” date On going communication and updates with the naviHealth internal network team during implementation as well as post implementation Organize and assist in running the in-market town hall sessions to educate new providers on the health plan contract. Town hall sessions are vital for clear communication between the provider and naviHealth as well as an opportunity to show providers how efficient our post-acute care management process is Vet provider questions post townhall sessions and post implementation “Go Live” date Lead an internal education program for colleagues who would like to develop their skill set in our Provider Dashboard. The dashboard is a client and provider facing presentation used to show how well a certain nursing home facility is performing compared to others in the market.

* Manage the claim experience from inception through completion * Analyze insurance policies * Critically investigate the facts of loss for each accident * Document conversations, investigation, and the resolution of each claim * Provide customer service to our clients and others

Assisted the office manager in various administrative tasks such as filing, organizing client information, and updating client information in the office documents -Managed the responsibilities of the front desk which included answering phone calls, greeting clients, and emailing absent employees with office updates -Worked closely with the company executives to understand and learn how to manage a large firm

* Provide Account Executives with the necessary information to make sound underwriting decisions * Assist Account Executives with new business and renewal accounts * Identify and gather relevant account information to quote and bind the policy * Prepare underwriting pricing exhibits such as exposures, experience rating, profit and loss analysis * Manage account documentation such as proposals, agreement letters, reinsurance contracts endorsements, and collateral agreements * Handle timely and accurate servicing and billing of accounts * Communicate with brokers and agencies, insureds, and internal departments to resolve issues and respond to questions or concerns

* Assisted producers and account managers with various administrative tasks such as filing, composing client proposal books and making client's auto ID cards * Shadowed producers to better understand the insurance sales position * Attended a week long 'Intern Conference” in Itasca, IL to visit the headquarters of the firm and grasp a better understanding of the company's infrastructure * Second year: Played a vital role in the client renewal process in terms of creating certificates of insurance, recording new information in our data base, and making sure each client is mailed proof of renewal before their expiration date

* Managed, developed, and maintained new clients and preferred provider networks in multiple markets * Developed provider facing reports and dashboards for in market Network Managers * Supported the operations team in multiple time sensitive projects * Planned and executed the in market town hall sessions at hospitals and health plans * Assisted in the new Master Provider Database project alongside co network specialists and the data analytics team. This project created more efficiencies around narrowing the network of providers and illustrating the provider’s statistics.