Financial forecasting and reporting for large infrastructure transformation program working with project managers within the PMO team.

Business Consultant working as process analyst on a large core system transformation program and involved in Information Management and Data Analytics practices.

Business process modeling and development using process frameworks and methodologies including APQC and BPMN V2 in addition to change and process management for several projects and initiatives including Marketing, Customer Management Centre, Sales and Quality Management functions at strategic and implementation levels.

Process modeling, requirements analysis, implementation and migration activities related to the successful delivery of Knowledge Portal, Service Catalogue relational database and supporting processes as part of ITIL V3 Service Management framework for large Transition and Transformation program.

Assignments in Tesco Mobile Change team

Campaign-focused consumer advocacy. Dealing with consumer laws especially misleading and deceptive conduct or unconscionable conduct legal actions, debt recovery, bulk debt negotiations, consumer credit along with policy and research into the current and developing laws.

* Preparing affidavits and other documents with clients that have employment or related legal issues * Drafting and filing court documents including affidavits, statements of claim and applications * Legal research on various employment law and related topics * Various other administrative tasks and errands

* Business Analysis * requirements gathering, process mapping, process development, testing * Project Management * project delivery, scheduling, forecasting and budgeting * Knowledge and Change * training, documentation, change management, communications

In the PMO Methods & Capabilities team, developed and rolled-out new methodology across NextGen program that leveraged existing NAB and best practice methodologies to enhance project delivery and management.Successfully administered a project-estimating tool which required understanding a number of complex business rules, dependencies and estimating factors.Developed and provided training across program in the new methodology and worked with Change Management team to manage stakeholders relationships and change control processes within a project environment of changing priorities and uncertainty. Show less

Lead process governance and QC forums to manage process development quality, developed processes and completed change activities for various BAU functions and projects/programs including large Saleforce transformation program, planned and implemented process improvement activities with tools including ServiceNow, managed and supported business processes and process analyst team alongside Manager of Process as second-in-command, designed and developed process architecture and knowledge management.

Developed, enhanced and maintained key Business Processes that support the HFC deployment program by addressing business and customer needs.Designed and facilitated workshops across Telstra Operations and beyond to bring teams together along a value chain (end to end) to resolve complex behavioural and process issues across multiple work streams in compliance with quality standards and frameworks.Led cross-functional and virtual teams through program process improvement to achieve consistent quality results including defect management, quality auditing & testing, robust data analysis using LSS tools (incl. Pareto and flow charts) and management reporting of established processes. Engaged in ongoing reviews of business, financial and systems processes to ensure the company’s evolving corporate objectives are met via facilitating change and program transformations. Show less

Part of lean six sigma (LSS) and process specialist team tasked to identify opportunities to lean processes, reduce waste and realise benefits. Currently focused in Retail space on several projects aimed at reducing average handling time and other KPIs using digital tools that also improve the user and customer experience. Perform process change analysis and activities that are data driven utilising LSS tools including minitab for statistical analysis, developing data collection activities and conducting studies such as time-in-motion of key processes to improve their performance. Show less