* First point of contact with customers, ensuring a great experience. * Going above and beyond assisting passengers with directions and routes to where they would like to go. * Accountable for validating and processing tickets from each of the stations. * First responder to any emergency situation that may take place on the train or platforms. * In control of cash floats and making sure it balances at the end of the shift. * Documenting detailed daily reports of how each day went and if there were any issues. * Attend to upset guests * Dealing with 7000+ people per day * Trained new employees * Took charge when service disruptions came up and the trains were canceled

* Full time key holder, sales and customer service representative * Responsible for managing the opening and closing of the premises * Built solid long term relationships with customers by providing quality service in anticipation of repeat business * Developed a loyal client base whereby my customers prefer to deal with me personally * Successfully turned upset customer’s bad experiences to positive and satisfied customer * Trained new employees in the full scope of the position

* Answering and directing phone calls using multiple switch boards * Greeting customers who come in for appointments or pick ups * Booked the conference and training rooms * Submitted and credited warranties * Kept an organized filing system * Used Microsoft Excel, Microsoft Word and Microsoft Outlook