* Collaborated with a virtual team dedicated to designing and implementing human resources, training, and business solutions to improve the business structure and professional growth of our clients. Built action plans based on client objectives, and track team performance utilizing project management methods. * Established and managed the development of graphic design and web design solutions * Partnered with freelancers to assist clients with marketing needs and various day-to-day functions in a team environment * Self-managed, multi-task, and successfully deliver business support * Analyzed training needs and design materials for training activities * Built effective action plans and track team performance utilizing multiple databases * Demonstrated project management and project leadership skills Show less

* Assist in learning management and instructional design/development for various learning programs * Research and review existing training programs and assess learning needs * Experience in leading a project team, including gathering resources, overseeing content development and managing timelines and budgets * Ability to effectively coordinate multiple tasks and/or projects and meet aggressive time frames * Write, analyze, develop and design a variety of materials including eLearning and printed for training activities * Experience with conducting training virtually * Strong project management skills applied in a corporate environment * Strong communication skills; ability to build relationships with executives, SMEs and key decision makers * Collaborate in planning, designing and implementation of learning solutions * Assist in the editing and production of eLearning videos creation of draft scripts and storyboard * Ability to work effectively in a team environment and across all organizational levels

* Generated new business, while offering financial products and services (i.e. Credit Cards, CDs, Loans) to both consumer and small business customers. * Routinely worked with customers and small business clients, to build and deepen relationships by uncovering financial need, and recommending the best products, services and solutions to meet those needs * Ensured the customer's needs were met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs * Displayed strong leadership abilities, acted as “Assistant Manager” in centers without one assigned, consistently met sales goals and maintained high customer satisfaction ratings * Assigned training duties for new hires; and were a market peer coach Show less

* Managed, planned, directed, and coordinated the activities of the banking center and its employees. Conducted recruitment, hiring, training, staffing and coaching of sales and service teams to consistently meet market sales goals and maintain high customer satisfaction ratings. * Conducted recruitment, hiring, training, staffing, and coaching of sales and service teams to consistently meet market goals and maintain high customer satisfaction ratings * Maintained budgets and performed audits, enforced the confidentiality of customer information, and ensured the center followed compliance with all policies, state and federal regulations * Built and maintained camaraderie among center associates, ensuring all teammates drive collectively toward financial center goals * Drove associate performance through active and continuous coaching, training, and performance plans * Ensured all training programs are implemented effectively, to include quality and coverage of training programs * Forecast training and development resource needs, and presents recommendations to senior leadership