* Owner of the IHG mobile applications (iOS, Android, Mobile Web) search and reservation flow. In addition, I am focused on major China region initiatives and enterprise projects * Act as the single point of contact for transitioning from business strategy to execution of initiatives for the native mobile applications and mobile web. * Prioritize the product roadmap, communicated/negotiated priorities with stakeholders, and maintained product backlog as the SCRUM teams traversed from sprint to sprint * Continuously championed technology best practices by leveraging the service layer wherever possible, while keeping the native apps at surface level intelligence (UI) * Cultivated great relationships with the SCRUM teams, stakeholders, and the business at large * Kept the user at top of mind when designing forward solutions, resolving defects, and prioritizing work items

* Owner of the Mobile SMS Text Alerts product. High level goal of guiding the product vision through the implementation of innovative solutions, staying ahead of the market, and ensuring that the consumer remains the focal point for new ideas and ongoing operations. Managed end to end implementation of the offering that allows consumers to initiate payment on their credit accounts via SMS text command. Created the text-to-app functionality with the goal of transmitting alerts via push notification to third party mobile applications (iOS/Android/Windows) (Currently in pre-release) Managed the effort to migrate traffic to begin routing SMS traffic through one vendor, instead of two (decreased monthly vendor expenses by 20%). Created monthly touch-point meetings with key clients with the goal to increase consumer engagement, present new product offerings, and facilitate training.

* Generated initiatives and policies based on ongoing pulse research of company operations * Monitored KPIs and developed metrics that served as a guide for priority management * Initiated Excel-based models to track profitability ratios, forecasting of policies in force, calendar and accident year loss, and competitive analysis; conducted ad hoc analysis from the continuous model updates as well as field follow-up questions from senior level management * Formulated a new system process to run costly motor vehicle records on potential customers, serving as a point-based flagging system with estimated annual expense reduction of $200K Show less

* Successfully managed a team of over 10 product managers * Effectively mentored and guided direct reports with a focus on career development and product execution. * Established department goals and served as facilitator to aid team members in achievement * Worked with leadership to strengthen multiple units within the department * Oversaw over 30 key accounts including product roadmap management, client systems analysis, and coordinating full implementation * Formed a culture of resolving critical issues for CIS resources and Ebix clients by quickly assessing the problem, communicating with key players, and deciding on a solution best suited to all parties * Achieved quarterly revenue increase of 8% after proactively addressing client issues to resolve outstanding work requests * Crafted client onboarding and conversion plan designed to streamline the implementation and customization process * Launched an initiative for creating guidelines for fees concerning client work requests and ongoing platform maintenance, removing ambiguity when discussing vendor and client costs Show less

* Execute the programming and performance of three connected mobile applications in a tech-ecosystem (iOS and Android), * Owner and manager of: * Real Estate Agent app: Agent CRM app. View dashboards, manage leads and daily activities. * Consumer property search app: search available properties and communicate with agents * Open Houses app: facilitates open house events * Engineer solutions that remove user pain points, drive adoption, and increase app stickiness * Improved mobile app adoption rate by 15% in a 6 month window. * Contributed to a decrease client churn by 10% * Spearheaded the overhaul of mobile product strategy and goal-setting * Lead a team mobile developers and QA engineers through a culture of optimism and ambition. * Recognized as a leader in effectively identifying minimum viable product (MVP) opportunities. * Develop and execute the product roadmap * Coordinate regular client discovery sessions to stay up to date on user needs * Deliver a model of optimism and client satisfaction when assessing and solving challenges

* My responsibilities included serving as the (SME) subject matter expert for the Guaranteed Minimum Death Benefit (GMDB) accounts as well as various annuity accounts by maintaining client relationships and optimizing monthly workflow. I reviewed and oversaw GMDB account management as well as interdepartmental workflow improvement projects. I also created and maintained all GMDB databases, metrics, as well as forecasting of claim activity and exposures for accurate reserve calculations. Identified a long standing debit/credit issue that resulted in the company being refunded $85k from the ceding insurance company. Re-engineered workflow for a more efficient cycle from reporting to adjudication and payout