* Selected for the Underwriting Super PAS Team * Working with Line Underwriters on a project to non-renew policies not converting to AAA NCNU * Created a new task to add licensed teen drivers to policies that have been certified by ADEPT through the Teen Smart Program * Met yearly premium goal in 5 months, premium YTD $200K+ * Created Teen Smart scorecard for management * Trained new team members when department was being set up and presented PowerPoint presentations to explain daily tasks * Apply and remove discounts from policies upon renewal and verify correct discounts are applied * Created excel files for management use on audits and tracking reports * Verify and correct mileage usage on policies renewing using Carfax * Rekey new policies daily into PAS that failed day prior (5-8 daily) * Process ADES Policy Endorsements submitted by OPC from agents

* Handled inquires from members concerning auto insurance policies and memberships * Chosen by supervisor to mentor other associates as a subject matter expert * Helped trained new employees while in nesting * Top 10% of team in handle time and Net Promoter surveys

* Helped with Book Roll of policies from other companies to AAA Book of Business * Created Book Roll Guide for new team members * Assisted Supervisor and put together Book Roll Outline for New Clubs considering rolling to AAA * Selected to Cross Train to Line Underwriting to improve job skills * Received position on Line Underwriting after cross training opportunity * Reviewed New Business Inspections and took action when necessary * Answer agent calls pertaining to UW questions and guidelines for new and renewing policies * Reviewed requests for exceptions from agents