Cronsights

CronSights is the premier provider of handle time metrics and insights that help customer support leaders understand agent and contact center performance in Service Cloud environments. Leveraging deep Salesforce and Force.com experience across hundreds of successful deployments, CronSights solutions deliver accurate real-time measurements, reporting, and dashboards that organizations use to gain deep understandings into their support operations. Customers using CronSights are able to improve support responsiveness, balance agent resources, manage teams across shifts and locations, and objectively evaluate their support workflows and procedures. Founded in 2007, CronSights solutions are in use by hundreds of Service Cloud customers worldwide ranging from global software companies to smaller manufacturers and service organizations. Whether using the metrics to monitor agent behavior, identify bottlenecks in support workflows, manage service levels, or establish benchmarks for KPI’s, CronSights solutions are key to matching world-class support with operational excellence.

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