convergys.com

Convergys

convergys's phone number is 7038855952 .

Convergys Corporation provides relationship management solutions worldwide. The company operates in three segments: Customer Management, Information Management, and Human Resources Management. The Customer Management segment provides agent-assisted solutions, including customer service, customer acquisition, customer retention, technical support, back office, and business-to-business solutions. This segment also offers automated self-service solutions comprising cost containment, adoption acceleration, and revenue realization; and technology solution components, includin...

read more

Convergys Corporation provides relationship management solutions worldwide. The company operates in three segments: Customer Management, Information Management, and Human Resources Management. The Customer Management segment provides agent-assisted solutions, including customer service, customer acquisition, customer retention, technical support, back office, and business-to-business solutions. This segment also offers automated self-service solutions comprising cost containment, adoption acceleration, and revenue realization; and technology solution components, including inter voice portal 6.0, interaction composer, dynamic decisioning solution software, Internet protocol contact center, and media exchange with home zone. The Information Management segment provides business support system and operational support system solutions. These solutions consist of revenue management comprising rating and billing manager, active mediation, and real-time convergent charging; enterprise product management containing product control manager and offer management; and customer relationship solutions comprising customer service manager and field service manager. It also offers the Infinys integrated communications operations management system solution for the broadband convergent video, high-speed data, and telephony markets. The Human Resources Management segment provides global human resource business process outsourcing solutions. Its solutions include benefits administration, compensation solution, human resource administration, learning, organizational development/performance management, payroll administration, recruiting and resourcing, workforce intelligence, and talent management. Convergys was founded in 1998 and is headquartered in Cincinnati, Ohio.

show less

View Top Employees for convergys
img Website convergys.com
img Industry Outsourcing/Offshoring
img Location Cincinnati, Ohio, United States
Founded 1998
HQ 201 East Fourth Street
Phone 703-885-5952
img Website
img Industry Outsourcing/Offshoring
img Employees 37,116
img Founded 1998
img LinkedIn
img HQ 201 East Fourth Street
img Phone 703-885-5952

Top Convergys Employees