Cds Gmbh

CDS Call Dispatch Scholz takes just a call center and a technical field staff to ensure that customer service is smooth. They are with every step of the way from the concept and implementation of the tailor-made customer care system to field service dispatch, all the way to the systematic collection of customer feedback. In order to ensure that service remains a system that learns, they can implement customer satisfaction surveys, take care of complaint management and keep the CRM system up-to-date.