I have undergone summer internship in KOTAK MAHINDRA BANK at MADHAPUR location in HYDERABAD for 3 months as an Account Manager for SALARY 2 WEALTH TEAM

I have undergone Summer Internship in Vizag Steel Plant in Marketing field on Topic CUSTOMER RELATIONSHIP MANAGEMENT

* Ensuring execution of Operational Processes to allow the business to operate efficiently. * Coordinating with the Operation Team in the troubleshooting of any frontend/backend issue * Involves in resolving issues with the Clients Transaction like company Happay account transactions vendor payments, petty cash, card transactions and expense management. * Providing assistance for ATM, PoS and Online Dispute Transactions ensuring necessary configuration set-up to make the cards ready for transactions. * First level of troubleshooting of any issue related to card assignment and usage. * Ensure timely KYC verification of users in order to activate them for card usage. * Cross-functional team leadership, which includes overseeing the whole processing of Happay’s cards, Pins, KYC, customer queries, on boarding & escalations. * Handling transaction related cases by using VROL-Visa Resolve Online software. * Managing the operations of business by coordinating with all key verticals of the organization (Product, Sales, Finance, Account Managers and Operations).