Matt Severance

Matt Severance Email and Phone Number

Strategic Customer Success Manager @ Dynatrace
waltham, massachusetts, united states

Matt Severance's Contact Details

Matt Severance work email

Matt Severance personal email

Matt Severance's Current Company Details

dynatrace.com

Dynatrace

Strategic Customer Success Manager
waltham, massachusetts, united states
Website:
dynatrace.com
Employees:
2486
Industry:
Computer Software

Matt Severance Work Experience

  • dynatrace.com
    Strategic Communication Consultant
    New York Life Insurance Company Nov 09 - Sep 12 · 2 yrs 10 mos
    New York, New York, United States
  • dynatrace.com
    Strategic Customer Success Manager
    Dynatrace May 22 - Present · 2 yrs 9 mos
    Waltham, Massachusetts, United States
  • dynatrace.com
    Training Specialist
    New York Life Insurance Company Feb 08 - Nov 09 · 1 yr 9 mos
    New York, New York, United States
    * Formalized, coordinated, and implemented comprehensive and on-going training programs. * Assessed, designed, developed, updated, and delivered training classes at multiple sites, including training programs, systems applications/enhancements, business education, industry product, and legislative knowledge and orientation. * Strong leadership ability to influence, motivate, and build consensus within all areas of the organization. * Developed and delivered professional skills and management training. * Conducted training needs assessments. * Communicated company goals, objectives and initiatives across the organization. * Managed curriculum of several programs across the organization. * Created and revised job aids and materials to support knowledge transfer, on the job learning, and coordination among project teams. * Analyzed surveys to understand whether training met learner needs and how to improve training going forward. * Developed a reputation for positive, accurate, and frequent communication and feedback.
  • dynatrace.com
    Customer Success Manager
    Dynatrace Jun 14 - Feb 15 · 8 mos
    Waltham, Massachusetts, United States
    * Cultivate ongoing relationships with clients to ensure complete satisfaction with delivered products and services. * Advocate for client interests by collaborating with internal teams. * Educate clients on SaaS based application performance management (APM) platform and all related metrics. * Aligned with Sales Account Executives * Collaborate with sales team on strategies for growing revenue within the customer base. * Advise clients on how to best leverage products to meet evolving business needs and objectives.
  • dynatrace.com
    Senior Account Manager, Team Leader
    Virgin Pulse Sep 12 - Jun 14 · 1 yr 9 mos
    Providence, Rhode Island, United States
    * Exceeds annual recurring revenue objective of 90% of annualized contract revenue. * Manages the relationship for 16 accounts with ARR of $4.3 Million. * Utilizes consultative selling techniques in positioning products and services to increase ARR. * Develops relationships with key stakeholders within organizations, to strengthen the bond with the Virgin HealthMiles program. * Manages a team of Account Specialists and Account Coordinators. * Oversees the implementation of the HealthMiles program from sales through ongoing account management. * Collaborates with marketing to develop engagement campaigns to positively influence program participation and results. * Creates and conducts training and development for Account Specialist and Account Coordinators. * Member of the client services management team. * Works with sales to leverage current client relationships to assist with referrals and references as to the program and the experience they will receive. * Conducts and creates client reviews and proposes strategies to drive employee engagement with the program.
  • dynatrace.com
    Retirement Consultant
    Putnam Investments Feb 04 - Aug 07 · 3 yrs 6 mos
    Boston, Massachusetts, United States
    * Used consultative sales techniques to rollover 401(k) plan assets to Putnam IRA’s. * Exceeded quarterly goals of rollover assets. * Provided retirement planning guidance and education for defined contribution plan participants. * Traveled extensively within the US to conduct over two hundred 401(k) plan visits for Corporate and Taft-Hartley clients to increase enrollment, deferrals, and to enhance the diversification of participant accounts using asset allocation models. * Worked closely with HR representatives to service their plans and devise new ways to better enhance the experience of their 401(k) plan. * Teamed with relationship managers to service and grow Putnam’s retirement business * Retained clients by introducing complex planning solutions such as Net Unrealized Appreciation (NUA) distributions of company stock for high net worth institutional clients. * Key figure in Putnam’s Advice Network.
  • dynatrace.com
    Senior Account Manager
    Everbridge Feb 15 - May 22 · 7 yrs 3 mos
    Boston, Massachusetts, United States
    * Everbridge provides the industry’s most comprehensive notification platform on the market, creating a unified suite for mass notifications, GIS targeting and incident management. Our market leading solution helps clients be better prepared, make better decisions and respond both quickly and confidently during disruptive events. Ultimately, we ensure your message gets to the right people, at the right time, no matter what the situation or crisis. Named a leader in Gartner’s latest magic quadrant for emergency and mass communications, Everbridge now offers the broadest product family in the industry, delivered through 12 distributed datacenters, and supported by employees in seven offices in North America, Europe, and Asia. The combined entity will serve more than 2,500 global clients who use the solution to communicate with over 50 million unique end-users every year.

Matt Severance Education

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Frequently Asked Questions about Matt Severance

What company does Matt Severance work for?

Matt Severance works for Dynatrace

What is Matt Severance's role in his/her workplace?

Matt Severance's role in his/her workplace is Strategic Customer Success Manager.

Which industry does Matt Severance work in currently?

Matt Severance works in the industry Computer Software.

What is Matt Severance's email address?

Matt Severance's email address is matt.severance@everbridge.com

What schools did Matt Severance attend?

Matt Severance attended University Of Massachusetts Amherst.

Who are Matt Severance's colleagues?

Matt Severance's colleagues are Piotr Chmieliński, Piotr Chmieliński, Daniel Braaf, Daniel Braaf, Grace Oster, Grace Oster, Patrick Yang, Patrick Yang, Guilherme Thompson, Guilherme Thompson, and Bruno Keller. and Rich Lambert.

Who are Matt Severance's peers at other companies?

Matt Severance's peers at other companies are Jack Jiménez, Sekar Alayak, Matthias Michel, Shashanka Malladi, Joe Burston, and Hannah Gosselin. and Nilofer Mujawar. Matt Severance's peers at other companies are Jack Jiménez, Sekar Alayak, Matthias Michel, Shashanka Malladi, Joe Burston, and Hannah Gosselin. and Nilofer Mujawar.