* Advise and direct business development and sales. Created and implemented business development plan * which increased sales by 220%. * Manage Accounts Receivable. Increased productivity within the billing department. Successful with * collecting delinquent accounts. Reduced the amount of delinquent accounts by 30%. * Communicate and solve various issues with our customers as well as vendors. * Floral Air, Inc. ­ Customer Service/Business Development 1998 to 2004 * Created rates and various programs for potential and existing customers. * Managed Air Consolidation Desk. Created commerce with the supply chain for the perishable industry.

Advised and directed business development and the sales department.Created rates and various programs for potential and existing customers. Communicated with shippers, consignees and airlines coordinating and solving with various service issues.Administrated the Air Consolidation Desk Air which was responsible for 90% of Sales and the premier of customer service in key natonal markets. Additionally facilitated commerce within the supply chain for the floral industry by consolidating shippers, preparing shipping documents, arranging freight bookings with all major airlines, coordinating inspections through TSA, tracking shipments to insure on time delivery to our collective customer. Show less

Oversaw account management. Communicated with shippers, consignees and airlines coordinating and solving with various service issues.Administrated the Air Consolidation Desk. Coordinated several separate shippers, consignees and airlines which facilitated commerce within the supply chain for the floral industry. Tracked shipments to insure on time delivery to our collective customer.Assisted with Operations and Dispatch. Communicated with dispatch customer service requirements and expectations. Show less

Developed the Air Consolidation Service. Created a system where consignees could consolidate several vendors together into one shipment for transport on all the major airline carriers. Saving our customers excessive paperwork and money by avoiding shipping minimums for each vendor and insured repeat sales for the company with this service.Receptionist, Accounts Receivable, and COBRA administration. Promptly and accurately managed a 15-line phone system. Created and trained fellow staff members for invoicing. Communicated with former staff members regarding their COBRA benefits.Assisted with two different dispatch departments. Communicated customer pick-ups and service requirements to operations. Show less

* Advise and direct business development and sales from $1.1M to $4M. * Created and implemented business development plan which increased sales by 220% over three years. * Manage Accounts Receivable. Increased productivity within the billing department by eliminating two positions. Successful with collecting delinquent accounts. Reduced the amount of delinquent accounts by 30%. * Communicate and solve various issues with our customers as well as vendors.

1st Annual Monterey Bay Greenhouse Growers Open House April 2010 to July 2010Created and presented the marketing and promotion plan as it pertained to budget.Managed the publication of artwork.Acted as liaison to grower participants. Followed through with obtaining participants fees, insurance binders, logo artworkResponsible for organizing, finalizing, and distributing agendas for weekly meetings with participants. Created and distributed press releases, participated in media interviews and Coordinated and facilitated a media day and ribbon cutting ceremony. Show less

* Create and organize all store events including in store demos, promotional events, and wellness seminars. * Strategic Marketing planning as it pertains to the yearly budget. * Manage Social Media Marketing. * Manage community outreach including all donation and public event participation requests. * Create and organize store promotion programs including a carbon credit program.

* Create and present the marketing and promotion plan as it pertains to the $10K budget. * Manage the creation and publication of artwork. * Organize, finalize and distribute agendas for weekly meetings with participants. * Create and distribute press releases, participate in media interviews. * Coordinate, facilitate, and promote the media day and ribbon cutting ceremony.