REMOTE POSITION. DIAGNOSE AND PROVIDE A PATH TO VARIOUS TECHNICAL ISSUES WITHIN QUICKBOOKS AND CLIENTS PERSONAL ACCOUNTS FOR THEIR SMALL BUSINESSES. ASSIST SMALL BUSINESS CUSTOMERS AND ACCOUNTANTS WITH RECONCONCILIATION OF THEIR BOOKS. ASSIST WITH PAYROLL TAXES. PROFICIENT USE WITH QUICKBOOKS WITH ALL AREAS OF JOB FUNCTIONALITY.

CONTRACT REMOTE POSITION. CONTACTING REGISTERED VOTERS WITH POLITICAL SURVEYS AND INFORMATION. ENSURED PROPER VERBAGE AND READINGS, HAD TO APPROVE EACH EMPLOYEES SCRIPT DAILY.

SEASONAL POSITION. INCOME TAX PREPARATION FOR INDIVIDUALS AND BUSINESSES. IDENTIFY POTENTIAL TAX CREDITS AND LIABILITIES. ENSURE ACCURATE AND COMPLETE RETURNS ARE FILED IN A TIMELY MANNER IN ACCORDANCE WITH POLICIES AND IN COMPLIANCE WITH LEGISLATION AND REGULATIONS.

COLLECTED TAD NOTATING EACH AND EVERY ACCOUNT. SET-UP PREARRANGED PAYMENTS AND/OR PROMISSARY AGREEMENTS. OCCATIONALLY PROCESSING RESEARCH AND ADDITIONAL PAPERWORK WITH CERTAIN INDIVIDUALS.

SERVICED PREMIERE PLATINUM ACCOUNT HOLDERS. DEFUSED HOSTILECUSTOMER SITUATIONS CALMLY AND COURTEOUSLY. ACCOUNT OPENING/RETENTION AND INTERNATIONAL FINANCIAL SERVICE ACCOUNT. DUAL MONITOR USE TO ASSIST MORE EFFICIENTLY. MONITORED HIGH RISK ACCOUNTS. DEBIT CARD LIMIT INCREASES/DECREASES ACCORDING TO POLICY GUIDELINES. PROCESSED CLAIMS ON ACCOUNTS PER CALL IN. ASSESSED INTERNATIONAL CLEARANCE FOR ACCOUNT USAGE. RESEARCHED FRAUDULENT /SUSPISCIOUS ACTIVITY. FOLLOWED UP ON UNRESOLVED DISPUTES WITHIN TIMEFRAME OF CLAIMS. COLLABORATED WITH COMPLIANCE DEPARTMENT TO ELIMINATE PROCEDURAL ERRORS AND MARGINAL BREAKS. CONDUCTED PERFORMANCE REVIEWS WITH REPS TO REDUCE RESOLUTION TIME AND IMPROVE CUSTOMER SATISFACTION RATES. PROPOSED AND PUBLISED METRICS AND KPI’S INCORPORATED INTO THE MONTHLY SCORECARDS AND FINANCIALS.EDUCATED TEAMS ON CUSTOMER RELATIONSHIP MANAGEMENT TECHNIQUES. Show less