Financial Impact Modeling: Includes building Cost Allocation Models for future infrastructure, calculation of Impact Fees for new developments and burdened Cost of Service/User Fee studies.

Devices and Entertainment Services (DES) -Creation of predictive analytic models, leveraging customer metadata for incident support forecasts for all DES lines of business - Xbox, Mobile and Zune -Financial modeling and variance reporting for outsourced spend during budget and quarterly forecast cycles. -Management and Accountability of the DES Budget entries for variable outsourced spend, coordinated with the Microsoft Global Outsourcing (MGO) team. -Team lead: contributing to execution strategy, team accountability and long term planning.

Managed the Staffing and Scheduling for Commercial Pre-Sales, Critical Situations/Escalations and EPG. -Responsibilities were inclusive of schedule optimization, headcount requirement analysis, schedule exception management and forecasting call volume across each line of business.

Delivery of the customer incident demand forecast across Apps and Infrastructure and Digital Transformation Platform Strategic Business Units (SBU). -Drive the business engagement between Services and Engineering group for planning customer demand incidents on a monthly, quarterly and annual cadence. -Responsible for the continuous development of our team's Machine Learning platform, which is leveraged to produce over 9,000 forecasts each month.

* Interactive Entertainment Business - XBox, Mobile and Zune * Responsible for the delivery of the Customer Service and Support operational forecast for the Xbox Live, Windows Phone and Zune lines of business. * Financial modeling for outsourced spend during budget and quarterly forecast cycles. * Long range planning models for strategic implementations within IEB.