Inter-connect talent metrics to draw logical inferences, develop recommendations to headcount supply/demand challenges for 'Strategy and Consulting' Business. - Develop capacity plans that are affordable, executable, and business relevant. - Investigate and evaluate results and analyze data to provide insights and support for supply/demand related processes and chargeability management to HR Partners and the business.

Formulating plans for meeting the manpower skill enablement requirements and ensuring proper utilization of existing human resources to meet organizational objectives.- Lead and drive the Technical Skill Development Programs including Graduate hires, Internal up-skilling and advanced skill development for Niche technologies.- Responsible to manage the learning budget, finding the most effective way to deliver education (classroom, virtual, lectures, video).- Collaborate with Learning partners to set up learning content for technical, professional, leadership education events.- Identify the skill gaps of the technical population against the new offering portfolio and put in place all the actions and initiatives to close these gaps across MEA countries. Show less

Provide leadership and direction to the Workforce Management teams to address workforce capabilities and provide a thorough understanding of potential gaps between the organization's needs, Client requirements, and the available workforce. - Ensure the timely and accurate communication of critical workforce metrics and recommendations for process improvements to Senior Management. - Develop and train Workforce Management Teams to ensure continued familiarity with WFM practices, forecasting and scheduling methods, and Intraday Delivery Assurance. - Ensure Operational center WFM Teams operates on 7 WFM Disciplines to provide best in class WFM practices to Operation Partners. - Responsible for Center Intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements and other KPI’s for the accounts. - Work with Operations DPE’s (Delivery Process Executive) on Organization wide initiatives to drive Productivity and Revenue Increase by Driving Efficiencies through improving operational levers.

Project Management Office Lead assigned to Etihad Airways- Act as focal for the Project Management Office function. - Determine and implement standard PMO approach for tracking and reporting of actuals versus budget.- Develop standard approach for PMO management and consolidation of Plans and Planning.- Ensure activity and deliverables status are tracked and outlooked on weekly basis on all projects.- Develop standard approach in PMO coordination of Project Risk, Issue and Change Management process.- Develop standard for Risk, Issue and Change Management Reporting.- Perform account announcement and communications.- Represent Project Office in all Client meetings and ensures IBM process adherence. Show less

WFM Command Centre Head Since Dec 2011 - In this current role working out of Client site and providing leadership to Workforce Management teams for client site and setting up WFM Command Centre and WFM practices for client organization. - Support the Pre-Sales activities from WFM perspective which includes sizing the right number of staff required, understanding the WFM set up at client side and recommending the most optimal WFM solution to improve the operational efficiencies.

Inform & educate Workflow strategy across the organization, which includes best practices sharing, standards, architecture and technologies to all levels. To Map current WFM architecture activities per process.- Become the centre of communications in the Workflow domain. Ensure commitments and promises align with the capabilities and abilities of the Workflow COE. Act as trusted advisor to the Workflow community in the region on behalf of the Workflow Centre of Excellence.- Participate in identifying, evaluating, and recommending third-party solutions and /or proof of concepts to meet a region’s workflow business needs. Show less

Reporting to Head Operations, Supporting MIS & Reporting Analysis for one of Business Lines in Daksh.- Responsible for entire Billing, Scheduling, Forecasting, Capacity Planning, Service Level Baseline & Service Level Projection, MIS, Trend Analysis, Projections & Statistical Analysis for whole Business Line.- Providing customer delight to all internal partners by coming out with innovative and efficient reporting methodologies. - Also responsible for developing Automated Tools/Programs as a Process Improvement Measure across the Business Unit – Need Based. Show less

* Assistant Manager Facilities Mngmt/Shift Utilization / BCP – DRP * Reporting into the National Leader, supporting Corporate Initiative of Facility Optimization & BCP across 4 sites including Gurgaon, Jaipur, Hyderabad and Bangalore. * Serving Global businesses and 630 unique Processes spread across multiple time zones & an FTE base of ~ 13000. * Responsible for identifying most optimal seating solutions across ~ 8000 seater facilities across the 4 sites. * Work with other support functions such as Finance, Transition, HR, PPC (Production Planning & control), Legal, Technology, Logistics, Customs & Excise, etc. * Function as a coordinator/liaison between Risk Oversight BCP core team and Corporate Security, Corporate services, Engineering & Maintenance, Human Resource, Corporate Communications and other user community for full Emergency Response lifecycle related elements in the business continuity program.

Enabling cross border talent deployment across Europe, Middle East and Africa countries.- Provide End to End Project Management support for all landing models across different Business Units.- Partnering between Business and Mobility Teams in sharing the Forecast, advance project notice and special needs for timely landing of resources.- Play Mobility Leader role to provide guidance on all different functions within Global Mobility including Policy, Immigration, Country specific local regulation, labor law and legal.- Function as the Global Mobility Client Experience Manager for EMEA region HR Leaders/Projects on all global relocation and financial matters regarding Cost Estimations, tax equalization and fiscal controls. - Serve as a consultant to HR business partners, managers and individual expatriates, regarding global relocation policy benefits. Show less