* Business Areas: Salesforce.com Implementation (Service and Sales), Business Intelligence * Managed engagements and projects according to schedules, milestones, and deadlines within budget and according to plan for an internal IT organization * Manage various levels and numbers of project resources * Managed projects with a service implementation group * Coordinate project activities with the goal of delivering activities on time and on budget (both internally and externally staffed) * Reported project health on a bi-weekly basis onto a CIO dashboard (activities, budget, timelines, risks, and hours) * Managed business intelligence projects for both US based and Latin American based organizations * Managed large Service Cloud deployment using Salesforce.com to a call center for processing claims - replacing a legacy AS400 system * Managed first Sales Cloud deployment using Salesforce.com to Auto Warranty Sales Department * Conducted project status meetings for both Mexico and Colombia teams in (conversational) Spanish

* Business Areas: Internal Website Design, External Website Design, Salesforce Implementation, and CRM Data Migration * Managed engagements and projects according to schedules, milestones, and deadlines within budget and according to plan for a digital agency and technology consulting company * Manage various levels and numbers of delivery resources * Coordinate project activities with the goal of delivering activities on time and on budget (both fixed and T&M) * Report both internal and external status and metrics on a weekly basis (e.g. project health) * Provide weekly resource allocation and utilization reports per consultant and per project * Managed company’s first successful implementation of Salesforce.com’s Service Cloud project * Managing company’s first implementations of website redesign using SharePoint 2013 * Provided business analyst support to capture website redesign requirements * Participate in internal efforts to maintain company culture * Participate in internal efforts to provide requirements for improving resource management

* Lead a team of portfolio analysts to provide program/project/resource management for Midrange Services (server and data storage strategy and operations) * Deployed a common IT process, governance and tool for portfolio management to 800 IT professionals across two IT organizations * Participated in a Corporate IT cross-functional teams to drive common processes, practices and tools across the entire corporation * Provided project and program management oversight for key IT initiatives including * Environment Change Management & Program Management Program * Customer Support Management Program * Shared Network Relocation * Follow the Sun Support Model * Identity Access Management

* Responsible for building a relationship with two key organizations and the IT community * Responsible for prioritizing IT needs for the organizations and ensuring that no IT-related activities impacted their development cycles * First account manager to attain cost savings for their business unit by working with Corporate IT to save approximately $20K/month on various networking charges for the a Shared Network (Motorola-Alcatel computing environment)

* Managed a team of 5 engineers supporting an e-business application, processing approximately 20,000 transactions a week * Managed the deployment and support of a company-wide, global IT Issue Tracking application with an agent base of over 2,100 agents across approximately 97 sites worldwide servicing over 45,000 employees worldwide * Solely developed, implemented and instructed a training program for all newly deployed agents * Developed an exhibit and presented the Issue Tracking system at a company-wide engineering symposium * Managed the call center infrastructure for an engineering IT support organization including an ACD system and an issue tracking application * Managed a team of 6mengineers supporting the computing environment for applications deployed from an organization with IT focusing on engineering tools * Developed and documented the first Service Level Agreement for IT customers

* Primary administrator for the IT automated call distributor (ACD) system which included team and agent configuration as well as creating and modifying call workflow for an entire IT organization which ran 24x7x365 * Presented individual and regional IT operational metrics to the sector CIO for a global IT organization * Defined metrics to track various IT related issues including call volume for the call center and ticket tracking and resolution * Maintained and distributed system root passwords for over 500 Unix servers amongst approximately 100 IT engineers between two regions * Local security contact for information security issues

* Part of a technical support team supporting over 2000 engineers worldwide in an organization that operated 24x7x365 days of the year * Systems and network administration for a heterogeneous environment primarily dealing with Unix systems and applications * Participated in an Information Security initiative writing policies and procedures as well as presenting a bi-weekly status to the Corporate Security office * Presented at a company wide Information Security conference on Password Aging and its Support of Account Management * Managed a joint effort project between the IT support organization and an engineering development organization in support of a major product release, essential to the sector’s bottom line for the year * Created the first ever customer liaison program aligning the IT organization with its customers * Provided technical support for a diverse hardware and software environment * Primary administrator for ISDN and remote access support

Business Area: Office of the CTO Working on a team responsible for innovation incubation pan-HPE and thought leadership in technology for key clients and partners. Program manager for programs in the global partners space and programs inspired by Technology for Good.

* Business Areas: Data Protection, Backup & Recovery, Retention & Compliance, Disaster Recovery * Manage projects according to schedules, milestones, and deadlines within budget and according to plan for both internal projects and external clients * Manage various expertise levels and numbers of professional services engineers * Coordinate project activities with the goal of delivering activities on time and on budget (both fixed and T&M) * Obtain milestone and project sign off approvals from stakeholders in an appropriate and timely manner * Effectively communicate program and project expectations to team members and stakeholders and identified potential risks * Report both internal and external status and metrics on a weekly basis (e.g. project health) * Provide financial forecasts to senior management for revenue forecasts

Business Area: Cloud Technology Project manager for cloud-based projects for external customers in North America, United Kingdom, and New Zealand. Performed project management using both standard project management and Agile methodologies.