* Led the technical support team and managed strategic accounts with an emphasis on development and QA. - Worked with the Development Team to run and design new LINUX Scripts.- Managed the Technical Support Team.- Managed all technical requirements for over 300 accounts daily.- Executed customer escalation and managed relationships.- Performed QA testing and resolved filing issues for developers.- Helped accomplish two-week development cycles.- Hired Support Team personnel. - Promoted to Team Lead in under six months. Show less

As Technical Solutions Manager, I operated as the conduit between strategic accounts and developers, exercising the unique skill of understanding and translating code and vice-versa, managing development cycles, and troubleshooting existing issues. - Effectively distilled and communicated development and technical requirements into business goals and applications. - Worked on technical projects, and was responsible for the performance and success of 15 Strategic Accounts, totaling over $800K/mo.- Maintained a deep understanding of existing and upcoming API integrations.- Troubleshoot reported potential bugs, performance issues, integration issues, and more.- Assessed feasibility, and executed and managed development cycles for these projects.- Defined and managed vital product enhancements for Strategic Accounts. - Maintained account security and changes.- Developed and maintained client relationships on Strategic Accounts to support Sales, Customer Success, and Client growth.- Team expert on Feed and Catalog related development, troubleshooting, and training. Show less

* As a grass-roots Point of Sale software company, I had to opportunity to help the company grow by executing strategies for sales, project management, customer success, and more. - Served as project manager for mobile Point Of Sale (POS) development.- Managed and developed marketing strategies for technical products and re-branding.- Acquired over 10 new clients yearly.- Successfully managed over 80 client relationships. - Managed POS software sales and implementation for new clients.- Built sales strategies for future sales reps. Show less

* I designed Boulder MarKit with small businesses in mind. I have been passionate about the small and local business movement for many years now and this is how I do it: * In my three years, I became an extension of the businesses I represented as opposed to a marketing company coming in from the outside * Managed social media accounts using creative and research-driven posts, based on social algorithms and statistics * Managed marketing for up to 8 clients * Implemented marketing strategies for various social media platforms * Bookkeeping * Grew the business to 8 clients through sales and networking * Yearly growth of the business was over 3%

* While hired as Project Manager, helped implement Jira to support more efficient development cycles. * Provided Project Management for daily and long-term technical projects. * Served as client relationship lead. * Acquired seven new clients. * Managed and completed upwards of 30 major programming goals. * Implemented project management tool, Jira, to increase programming efficiency.