Responsible for enhancing organizational efficiency and by managing projects including cost management process improvement, workflow, and quality improvement and strategic initiatives -Identify areas for process improvement and work with operational and clinical leaders to establish objectives and lead cross functional team, ensuring participants and key stakeholders have tools and information necessary

Spearhead an international conference, surveying and aiding with tasks and events to achieve conference objectives of promoting unity, professionally empowering 2,000+ Vietnamese leaders, and advocating for social and economic progress in the North American Vietnamese communities. -Mentored five college students yearly, fostering their personal and professional development through one-on-one and group communication, projects, and activities.

* Crafted HR department procedures to optimize and safeguard accuracy and management of records for Joint Commission inspection readiness. -Coordinated and improved HR department functions, calendars, and meetings for internal/external corporate events and projects, driving up internal engagement scores by 5%. -Devised alignment initiatives and metrics that raised first-year voluntary retention rate from 72.9% to 79.8%.

* Analyzed and modified processes in joint multi-department effort with 20 directors to enhance team dynamics and amplify process output. -Bolstered frontline worker team through rounding and communication sessions, learning team’s culture to encourage and guide workers in achieving successful engagement amongst themselves and with patients they serve. -Participated in design and standardization projects for dashboards, metrics, and handouts to ensure effective execution of business and operations tasks across several departments.

* Advised 200+ patients weekly on approaches to resolving issues regarding implementation of personal healthcare procedures/services and appointments. -Orchestrated patient check-in intervals and sustained consistent progression of satisfactory patient services, elevating performance by 5%. -Compiled 100+ patient health records for next-day appointments to ensure that all required information including x-rays, lab results, and more were readily available to healthcare providers. -Served as a clinic contact person who corresponded with various clinics to obtain patient records, organize record transfers, and resolve information discrepancies to provide proper patient care. -Guided over 50 patients weekly in reviews of their personal health insurance policies, educating them on insurance terms and policy components and enlightening them on how to maximize benefit coverage.

* Tutored students in Pre-K through 6th grade by assisting with homework and exam preparation * Communicated student progress with parents and administrators * Supervised the children at all times following risk management policies

* Provided excellent understanding of the products and responded well to customer needs. * Maintained an awareness of all promotion and advertisements to maximize sales and minimize returns.

* Observed physician-patient interaction and various medical procedures * Adhered to clinic policies and procedures regarding management of confidential patient * records

* Oversaw and maintained accounts of 400+ patients weekly, collecting, recording, and entering/updating personal and financial information. -Practiced sound information protection measures to preserve patient record confidentiality, ensuring patient satisfaction and HIPAA regulation compliance. -Performed as language interpreter between pharmacy staff and Vietnamese patients to facilitate accurate education of medical information.

* Perform data analysis and support for process improvement projects and efforts to over 40 department directors, managers, and supervisors * Drive process improvements to deliver significant operational improvement, financial benefit and enhanced patient satisfaction * Train process improvement and quality management tools and techniques to over 800 employees

* Managed national conferences and events for professionals across North America * Adhered to client's needs in terms of creating a positive and organized environment for 500+ attendees