*Ensured compliance of all safety and service policies. *Completed reports on/resolved equipment discrepancies and irregular operations. *Took charge of personnel assignments with a task and customer-focused approach.*Promoted a guest-centric culture emphasizing learning and effective communication.*Oversaw the work of the other Flight attendants on board, while performing almost the same duties.*Resolved customer disputes.

*Handled 80-100 incoming calls per duty day to process life, credit, debit, and mortgage insurance claims and determined settlement through adjudication of individual claims portfolio and analysis of documentation according to state law.*Investigated and evaluated multifaceted insurance claims and determined settlement.*Reviewed insurance claims and policy files to ensure policy-holder satisfaction.*Established and maintained contacts with claimants and company executives to resolve problems observed in examination; explained and enforced department procedures.*Retained customers on company products and improved company profitability through effective suggestive service techniques.