William Robertson

William Robertson Email and Phone Number

Global Head Of Product, Websites & Ecomm @ ETS

William Robertson's Current Company Details

Ets

Global Head Of Product, Websites & Ecomm

William Robertson Work Experience Details

  • Associate Vice President | Global Head Of Product, Websites & Ecomm
    Ets Feb 2024 - Present
    Princeton, Nj, Us
  • Head Of Digital Product And Cx - Global
    Alk Jul 2022 - Jan 2024
    Hoersholm, Dk-2970, Dk
  • Head Of Operations - Consumer Division
    Alk Mar 2021 - Jul 2022
    Hoersholm, Dk-2970, Dk
  • Head Of Ecommerce And Customer Experience - Consumer Division
    Alk Nov 2017 - Mar 2021
    Hoersholm, Dk-2970, Dk
  • Director, Ecommerce And Site Experience
    Wyndham Worldwide Jun 2016 - Oct 2017
    Orlando, Florida, Us
    • Lead the redesign and development of wyndhamvacationrentals.com (launched in January ’17), achieving 39% YOY improvement in conversion and 13% YOY increase in revenue. • Defined the strategy of wvr.com, while overseeing day-to-day operations, user experience, content management and sales growth.• Was responsible for managing 7 figure site experience budget. • Managed a five member team responsible for delivering against sales targets via CRO and general maintenance efforts aimed at continuously improving the overall site experience. • Partnered with Revenue Management team to identify growth categories and opportunities to elevate through creative merchandising, marketing and promotional planning. • Strategic lead for corporate wide digital initiatives that had cross platform impact – such as Wyndham Rewards, consumer reviews and inventory distribution. • Lead SEO efforts that grew individual organic unit discovery by 4% YOY. • Drove multiple efforts post redesign that still had measurable impacts on conversion rate such as: streamlined checkout, new call center tools (live chat, click to call) and redesigned date picker.
  • Sr. Manager, Ecommerce
    Strivectin Operating Company May 2015 - May 2016
    Johnson City, Tn, Us
    • Managed day-to-day operations, user experience, merchandising, customer service and sales growth of strivectin.com.• Managed site P&L.• Oversaw promotional planning and forecasting – ensuring the creation of compelling offers that align with overall brand marketing calendars. • Directed a team responsible for outlining and executing a site maintenance, enhancement and refresh schedule with a focus on continually improving CRO and SEO. • Lead and directed the redesign and development of strivectin.com (launched in April ’16).• Redefined all customer service touch points and managed our team of CS representatives – ensuring a high-touch experience. • Used a data driven approach, that leveraged standardized reporting and focused KPIs to drive decision making. • Executed site enhancements ahead of relaunch that lead to a 22% increase in conversion.
  • Go-To-Market Strategy Consultant
    Comcast Sep 2014 - Apr 2015
    Philadelphia, Pa, Us
    • Developed marketing/sales strategies for new product and feature enhancement launches – encompassing insights of the competitive space, marketing approach and specific channel strategies.• Managed the rollout of uniform launch strategies ensuring synergies across all business units and teams. • Established unique KPIs that allow for comparing effectiveness of various go-to-market sales and marketing initiatives.
  • Ecommerce Marketing Manager (Mac)
    The Estée Lauder Companies Inc. Jul 2013 - Aug 2014
    New York, Ny, Us
    • Responsible for planning/forecasting, email/SEM and site refresh/development work for all of macpro.com.• Managed the development and launch of a mobile optimized version of macpro.com. • Directed a team of five maintenance and development engineers assigned to the MAC NA eComm site. • Created a marketing/site enhancement calendar for MAC NA eComm site based on sales forecasts and upcoming product launches.• Oversaw development of the mobile consumer experience – establishing product and feature enhancement prioritization based on level of business impact. • Co-lead a cross-functional team that successfully concepted, created and launched four interactive flash sale campaigns resulting in four of the five biggest sales days in maccosmetics.com history.
  • Ecommerce Assistant Manager (Mac)
    The Estée Lauder Companies Inc. May 2011 - Jun 2013
    New York, Ny, Us
  • Ecommerce Associate (Aveda)
    The Estée Lauder Companies Inc. Jul 2009 - Apr 2011
    New York, Ny, Us
  • Ecommerce Coordinator (Aveda)
    The Estée Lauder Companies Inc. Sep 2007 - Jun 2009
    New York, Ny, Us

William Robertson Education Details

  • Indiana University South Bend
    Marketing

Frequently Asked Questions about William Robertson

What company does William Robertson work for?

William Robertson works for Ets

What is William Robertson's role in his/her workplace?

William Robertson's role in his/her workplace is Global Head Of Product, Websites & Ecomm.

What schools did William Robertson attend?

William Robertson attended Indiana University South Bend .

Who are the industry peers of William Robertson at other companies?

William Robertson's peers at other companies are Steve Santana, Michelle Froah, Rohit Sharma, Ayan Basu, Christopher Mackenzie, and Kadriye Ercikan. and Omar Chihane. William Robertson's peers at other companies are Steve Santana, Michelle Froah, Rohit Sharma, Ayan Basu, Christopher Mackenzie, and Kadriye Ercikan. and Omar Chihane.