A successful franchise owner in Austin, Texas. Currently oversee store in West Campus area. A former Operations Manager with broad experience in directing multi-unit operations. Proven expertise in corporate retail economics, with the ability to assess problem areas and offer solutions resulting in increased profits and reduced expenses. An experienced manager with demonstrated ability in improving efficiency through management training and team development. Exhibits excellent organizational and communication skills with a disciplined work ethic that consistently sets, achieves, and often surpasses goals under stressful and fast paced conditions. Proficient computer skills include Windows Vista, Windows XP, and Office 2007. Specialties: customer satisfaction, financial goal setting, sales and marketing, operations management, payroll processing, development of training programs