Manage a team of technical system engineers responsible for all internal support systems, such as the IT ticketing system, IT collaboration tools and system monitoring tools. Direct the work of a Managed Service Provider (MSP) and coordinate staffing between our MSP and internal resources, serving as the technology lead and product manager.

Managed IT projects including the restructure and consolidation of the IT call center staff into a single European data center.

Directly managed a small team responsible for code deployments. Oversaw and coordinated monthly code releases, emergency deployments, managed audit requirements for deployment.

Provide change management and organizational development support for Corporate Systems. Facilitate, coach, and apply knowledge of methodologies and tools that address the people side of change and drive the achievement of envisioned business outcomes.

Technical Project Manager focused on IT Infrastructure projects including implementation of the Cisco Collaboration Suite of products, Oracle E-Business upgrade to R12, and implementation of Microsoft Exchange 365.

At ACT—a nonprofit organization—we are driven by our mission, our vision, and our values. Our mission is to help people achieve education and workplace success. Our vision is to impact lifelong success for individuals, as they define it. We value learning, diversity, excellence, sustainability, leadership, and empowerment. We understand the urgency of education and workplace success in today's world. This is why we embrace the opportunity to advance lives. It is in this role that we look forward to the opportunity to help shape the world.