Viyan Dwi Satya Email & Phone Number

Greater Jakarta Area, Indonesia

Product: Travel Activity, Cruise, Package Holiday Tour, Intr'l Connectivity, Traveloka for Corporates, Traveloka Priority.Responsibility:1. Design, plan & manage end to end business process for Traveloka product and project related including peak season preparation in all countries, in parallel develops, documents and maintains an effective set of policy and procedures consistent with program guidelines.2. Oversee & project the potential inquiry, request and/or complaint from customer related with the new product and/or process that’s going to be launch, communicate it to product manager and/or engineering to get a suitable answer and/or solution.3. Supervise the Operations Process Specialist to ensure that the performance of the existing products is optimal as well as working on the long-term stabilization and maintenance of the company’s way of working.4. Applies process improvement methodologies and principles based on operations metrics and data to conduct Business process reengineering (simplification), make recommendations on product, tools, techniques or processes to enhance service quality5. Develop strong working relationships with cross functional teams to develop process, product knowledge, FAQ, and training before product launch and manage process change to minimize the impact of incident and ensure the process is implemented including 6. Liaising with the product teams to deliver additional customer operations-related requirements to be incorporated into the product development as well as communicate and track the progress to support the effective functioning of the product and/or process.7.Develop and implement appropriate tools and methods to perform standard investigation and problem-solving techniques and to ensure appropriate adherence to quality documents

Jabodetabek , Indonesia

Product: Payment, Platform, Marketing Campaign, Wealth Management and TravelokaPay, Investment, Cinema, Eats, Grocery, Traveloka Send, Mandiri Traveloka Card, BRI Paylater Card, Insurance, Bill Payent & Data Top UP, Wealth Management)Responsibility:1. Design, plan & manage end to end business process for Traveloka product and project related including peak season preparation in all countries, in parallel develops, documents and maintains an effective set of policy and procedures consistent with program guidelines.2. Oversee & project the potential inquiry, request and/or complaint from customer related with the new product and/or process that’s going to be launch, communicate it to product manager and/or engineering to get a suitable answer and/or solution.3. Supervise the Operations Process Specialist to ensure that the performance of the existing products is optimal as well as working on the long-term stabilization and maintenance of the company’s way of working.4. Applies process improvement methodologies and principles based on operations metrics and data to conduct Business process reengineering (simplification), make recommendations on product, tools, techniques or processes to enhance service quality5. Develop strong working relationships with cross functional teams to develop process, product knowledge, FAQ, and training before product launch and manage process change to minimize the impact of incident and ensure the process is implemented including 6. Liaising with the product teams to deliver additional customer operations-related requirements to be incorporated into the product development as well as communicate and track the progress to support the effective functioning of the product and/or process.7. Coordinate or conduct, as required, the execution of functional and systems tests required for system fixes, patches, enhancements, upgrades, implementations and security to ensure the product are secure, reliable & function as intended.

Jakarta

1. To gain and build an in-depth understanding of payment inventory product behavior and technical journey as well as partner system (Bank) and process. This includes the knowledge and skills of the team.2. Prioritize, allocate & distribute incoming issues, problems, incidents, and escalation based to the team member and inform relevant stakeholders as necessary3. Provide support and & direction to the team member during an investigation and root cause analysis4. Manage the relationship with various external and internal stakeholders and provide escalation support as necessary.5. Monitor team's responsiveness and progress in managing inquiries and update to key stakeholders.6. Provide recommendation and become thought partner with product team in tracking, managing, and prioritizing product improvement/bug fix list.7. Assign and allocate scheduling for regular and specific monitoring performance.8. Provide sufficient to product team during release/migration changes by monitoring the process, define & Acknowledge the thresshold, assign task to react on the anomaly, and deeper analysis of root cause & causal effect.9. Accountable of Operational day to day work allocation and manage team's performance and level of work quality.10. Set the monitor key of KPIs both on the team level, and individual level.11. Collect and gather payment inventory team data & activities in order to have effective & efficient work , force management to achieve the service level (quantity and quality) including regular reporting and provide compeling analysis & enhancement to improve effectiveness & efficiency of the operations

Jabodetabek , Indonesia

- Create and execute learning strategies and programs- Evaluate individual and organizational development needs- Help managers develop their team members through career pathing- Prepare and assign a meeting arrangement for participant - Monitoring training assessment to all participants