Vithushan Vijayaragavan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

* Performed racking, stacking, mounting, and cabling for servers, routers, switches, firewalls, and access points.* Installed and upgraded operating systems on Dell and HP servers.* Provided technical support to employees, resolving hardware and software issues efficiently.* Installed, configured, and maintained laptops and desktops to ensure optimal performance and user satisfaction.* Diagnosed and resolved system and network problems, as well as hardware and software faults.* Assisted with onboarding new employees by setting up laptops/desktops and ensuring access to organizational resources.* Conducted hardware diagnostics, upgrades, and repairs on systems, including RAM, SSDs, and peripherals.* Collaborated with third-party suppliers to ensure compliance with company policies and standards.* Managed installation of corporate software, patches, and updates, ensuring compatibility and security compliance.

Srilanka

• Managed all IT-related activities within the company.• Installed, configured, and maintained backup software and hardware, ensuring data integrity and recovery reliability.• Scheduled and monitored regular backups, promptly addressing any failures or errors to maintain optimal backup performance.• Provide technical support to all employees, resolving hardware and software issues promptly..• Collaborated with cross-functional IT teams to ensure backup systems aligned with overall IT infrastructure requirements.• Provided comprehensive training and support to end-users and IT staff on backup and recovery procedures.• Participated in incident response and business continuity planning efforts to enhance organizational resilience.• Maintained accurate records and documentation for backup configurations, processes, and recovery plans.• Engaged with security and network teams to ensure the safety and integration of backups with other IT systems and processes.• Monitored Commvault tool and backup logs, promptly addressing any issues that arose.• Conducted regular backup testing to ensure data recoverability and identify potential problems early.• Demonstrated advanced knowledge of IT infrastructure, systems, and network management.• Ensured all systems are regularly updated and secure.• Followed ITIL processes to audit, document, and maintain service desk records related to incidents and service requests.

Colombo, Western, Sri Lanka

• Professionally assembled and rack-mounted IT equipment, ensuring optimal performance and organization.• Installed, terminated, spliced, labeled, tested, and troubleshooted voice, data, and fiber optic cables.• Monitored and resolved consumer trouble tickets, providing timely technical support as required.• Installed, repaired, and upgraded network setups, delivering technical onsite support to clients.• Conducted Wi-Fi surveys and installations, optimizing network performance and coverage.• Maintain accurate documentation of IT procedures and system configurations.• Responsible for IDF cleanup, cable management, and resolving cable issues related to end-user PC data sockets, Wireless Access Points, and CCTV cameras.• Responsible for IDF cleanup (rack and equipment), cable management, and resolving cable issues related to end-user PC data sockets, Wireless Access Points, CCTV cameras.• Dressed and routed cables into technical rooms, modular furniture, and other work area outlets.• Tested, troubleshooted, and documented test results for cabling, ensuring quality and reliability.• Ensure all systems are regularly updated and secure.• Installed and set up various software tools and systems such as CRM, Microsoft Office, and other basic computer tools.• Integrated and maintained Outlook and other software tools used by the company.

Bsc (Hons) Cyber Security And Network Technology, First Class Upper

Earned a 3.8 GPA and completed relevant coursework in upgrading the existing simple area network, secure with firewalls and networking.

Cisco Certified Entry Network Technician

* Network Fundamentals: Solid understanding of basic networking concepts, including the OSI model, IP addressing, and network protocols.

Cisco Certified Network Associate

* Network Fundamentals: Proficient in understanding and working with network topologies, protocols, and models, ensuring efficient.

Cisco Certified Network Professional

* Advanced Routing and Switching: Proficient in managing both local and wide-area enterprise networks, ensuring seamless communication.