● Reviewed firm invoices for validity and enter transactions online using QuickBooks and data entry skills● Scheduled appointments, consultations, meetings, interviews, and services utilizing strategic planning and clear communication● Answered calls daily and route to appropriate staff to ensure satisfactory outcomes for customers, employing polite telephone etiquette ● Ordered supplies for the office in a timely manner to prevent shortages using research, organizational skills, and inventory management● Prepared and edit email correspondence, letters, memos, presentations, and spreadsheets using Microsoft Office Suite programs, attention to detail, and courtesy● Formatted and revise legal documents, such as wills, affidavits, and deeds incorporating specific templates with an understanding of legal jargon● Maintained office equipment to thwart unexpected costs and sustain high levels of profitability, applying vendor management skills with negotiation and routine maintenance● Configured practice management software for firm needs using computer/software acumen and an ability to translate business goals into effective actions

● Created training programs for Front Office and Housekeeping to promote accountability and drive sales by way of strong customer service using hospitality expertise ● Developed SOPs (standard operating procedures) and checklist for the Housekeeping department to reform room quality expectations to maximize fulfillment● Performed administrative tasks for the Director as needed using Microsoft Office, HOTSOS, Opera software, and multitasking skills● Acted as Operation Excellence (OPEX) trainer using performance reviews, positive feedback, and hands-on mentorship to properly prepare employees ● Handled Housekeeping operations, including timecards, inventory, delegation of duties, and creating staff schedules capitalizing on leadership skills and time management

● Collaborated with Chef on all event menus to encourage a positive consumer experience utilizing creativity, interpersonal skills, and compromise● Oversaw yearly event planning for 583 room resort, such as Oktoberfest, Armed Forces Day, and holiday parties using logistical knowledge and frequent communication ● Conducted risk assessments to identify possible hazards and implements all security solutions to guarantee guest enjoyment and safety ● Coordinated with internal departments and external vendors to successfully execute services and event programs applying relationship management and teamwork● Received promotion to Administrative Assistant after one year of exceptional progress in growing guest experience satisfaction and exemplifying the hotel mission in day-to-day duties

● Oversaw planning, set-up, execution and breakdown of Weddings, Retirement Ceremonies, and Social Events● Created agreements and Banquet Event Orders for each event and collected payment● Coordinated with internal departments and external vendors to successfully execute services and event programs applying relationship management and teamwork● Received promotion to Special Events Coordinator after just over one year of exceptional progress in growing guest experience satisfaction and exemplifying the hotel mission in day-to-day duties