Innovating and creating products for Googler support experiences

Designing and delivering products to support millions of Google Workspace and Google Cloud customers globally

Developed innovative Digital Customer Experience products for the Telcom industry following TM Forum open architecture framework. Transformed Oracle CX GTM from product selling to industry-specific solutions and value-centric engagements.

Goombal (www.goombal.com) is a B2B Cloud-based solution for helping event marketers run perfect marketing and sales events – every time - and generate greater ROI from event marketing spend.I founded Goombal and have taken it from an idea to a revenue-generating company having acquired customers such as Rackspace, Hitachi, HSA Bank, CEB, and several small and medium-sized agencies and associations. Recruiting a great team, setting clear vision and goals, convincing investors to invest in the opportunity, setting and executing a successful product vision and roadmap, executing a successful low-budget GTM plan, and managing sales and cash flow have all been part of my responsibilities.

Vice President of SAP CRM Solution Marketing focused on delivering thought leadership and go-to-market strategy and execution, and suppandorting sales field marketing teams to achieve pipeline and revenue goals. Innovated GTM by leveraging Social Media Marketing, Events (in-person and virtual) Marketing, and Customer Communities to drive awareness and accelerate pipeline.Developed thought leadership in Customer Experience Management and co-authored a McGraw-Hill book titled "Customer Experience Edge" that was published in the US, UK, India, and ANZ markets. This book is still in use as required reading for a college level course.

As industry principal and CRM solution specialist, I carried a quota for generating industry and CRM revenue in the High-Tech, Manufacturing, and Semi-conductor industry sectors. Worked closely with regional field sales and marketing teams to provide thought leadership, content, develop marketing and sales campaigns, grow and manage pipeline, and close deals to meet revenue goals.Exceeded quota for 2 straight years and made Club both years.

Responsible for product management and product marketing for the PRM (Partner Relationship Management) product line in the Telco and FINS industries. Developed new product and market opportunities, wrote product requirements documents, worked with engineering to get product built, created marketing collateral, product documentation, and worked with field marketing and sales to launch products and grow pipeline and sales. Also responsible for customer success and support to ensure success of products.Experienced in EMEA business development. Helped Siebel grow the PRM market in EMEA 100+ percent between 2001 and 2003.Led initiative to launch the first-of-its-kind industry-specific on demand CRM editions for High Tech, Telecom, Financial Services, and Automotive sectors

Engineered process control systems for food and process industry plant floor automation. Specialized in the Pet Food manufacturing industry. Designed an innovative adaptive control algorithm for loss-in-weight process to reduce product wastage and increase product quality.Provisioned several plants in Norway, Japan, Germany, Thailand, and the US.