· Oversee all aspects of business operations in a fast paced environment.· Maintain profitability during Covid-19 pandemic.· Maintain cleanliness and sanitization of the work and customer environment.· Resolve staffing problems by continuous hiring, training and maintaining of associates. · Currently oversee 38 associates and 3 management positions. · Maintain cost and bottom line.· Process payroll, on-boarding of new team members. · Handle any customer issues and vendor issues.

Accomplishment: Effectively staffed Glenview Location in all day parts within one Period, this location has been under staff for the past 6 Periods. Deliver exceptional Customer Service Experience above Company average. Maintain high productivity by meeting labor goals. Description : Interviewing, hiring and assigning training to new associates.Managing schedule of 40 associates weekly.Ensuring labor cost is met without sacrificing customer experience. Coaching the team to work efficiently to meet Speed-of-Service.Responsible for Bi-weekly payroll, yearly reviews and updating training materials.Hosting quarterly marketing update – Bread Bash.

- Taking care of multiple Accounts of their exports needs.- Moving a full container load or less than container load shipment.- Coordinating the release of daily LCL shipment.- COB shipment that sail CLOSING the file and notify to shipper and consignee overseas. - Help double check the quote to make sure margin is meet.

Market analysis of different demographic and geographic location throughout Indonesia, and made SWOT analysis of FatoolsMarket comparison on price, between Fatools products with six leading brandsInventory analysis to forecast inventory needed for 2013Sales forecast for 2013 by city and region based on 2011 and 2012 salesAssisting on Catalog production from taking pictures, Photoshop, editing products and price calculationManaging Social Media (Facebook)

• Interview, hire and train kitchen associates• Inventory control and ordering so we always have Just-In-Time products in the store • Sales forecast to control the labor cost and food cost weekly, improved 5% each on both cost• Daily sales forecast to control the freshness of each products made in the morning• Maintain the cleanliness, Health Department safety and sanitization standard

• Financial responsibility of 9 different location spread out between west and north suburb• Weekly Cost control to make sure all stores cost is align to the budget • Monthly progress meeting with the store managers about Sales, Cost, Marketing update • Individual Development Plan for managers, assistant managers, kitchen managers for their development. Successfully promoted a dozen individual into management and upper management position• People planning for the region needs

• Financial responsibility of the store, Sales, Food Cost, Labor Cost and Variable Cost• Weekly Food Cost and Labor Cost control to achieve great result end of the period• Boost sales by doing B to B and Catering Sales• Interview, hire and train all associate for the store• Train and Develop the team to the next level• Assist and Open new stores in west suburb