* Key Deliverables *  Preparing Management Dashboard along with Daily P&L of Company *  Testing/Monitoring and Signoff of new deployment on company E-commerce website (Roozgaar.com – at Frontend & backend admin), Also deployed CRM for Calling and backend for effective tracking of performance of employees and smooth functioning of workflow *  Monitoring performance of various Partners working with company all over the country *  Managing Revenue Reports, Sales and Refund Dashboard *  Managing Data of various online Payment Gateways and do payment gap analysis *  Managing and Monitoring Customer data on company E-commerce website *  Managing and accruing Database for calling up to its optimum utilization *  Performance monitoring of various partner of the company

*  Generate Reports & Presenting the same Clients in respective formats *  Manage Outbound MIS Reports of U.S. Mortgage Loan Process *  Analyze Daily Sales Report to achieve Targets *  Prepare Sales Report, Process KPI, Agent Performance Report. Agent Aux Report, Daily Quality Report, Attendance for Salary Payout, Incentive Report etc *  Prepare Dialer Analysis for improving Data Churn Performance

* Handling the Shift of 80 Executive & 4 TLs of Aircel UP-West for Customer Care. * Coordinating with Client for Update, Reports, and implementation of the new changes in the process to meet their requirements towards the business. * Managing Daily Call flow & Call Quality with the given business deliverables. * Conducting interview for new hires in coordination with Human Resource. * Giving the feedbacks to the employees regarding their performance, capabilities, motivation factors, and attitude towards the company; using the authorities for doing appraisals of the employees. * Doing Skip Level meetings with Executive to control attrition and increase employee satisfaction.; Establish new projects of Calling & Back end and expansion of the process as per client requirements. * Handled the Shift of 105 Executive & 5 TLs of Aircel UP-West for Customer Care, GPRS Helpline, Retailer Help Line & Outbound Closer Team; Handled a team of 25 Executive for back office process (Max New York Life Insurance - transaction and processing of policies) as Team Lead

* Generating reports & presenting to the clients in their desired formats. * Analysis daily sales report to achieve targets. * Dialer analysis for Manpower Planning & Desk Managing. * Dialer analysis for Agent performance.

Manager at MIS & Service Delivery

*  Managing MIS of Inbound, Outbound & Back Office Process for Hewlett-Packard Customer Information Center (In House Process). *  Preparation & Publishing Daily, Weekly & Monthly Reports to Clients & Internal in respective desired formats. *  Preparation of Daily Sales Report, Process KPI Dashboard, Agent Performance Report (Inbound & Outbound), Agent Aux Report, Login-Logout Report, Attendance for Salary Payout, Incentive Report etc. *  Generate Monthly & Quarterly Stack Ranking for Performance Appraisal of Executives. *  Analyze & Validate Daily Revenue Report to achieve targets. *  Analyze Manpower Planning & Desk Managing.