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Victor Anjos Email & Phone Number
Customer Support Manager
at
MetaMap
LinkedIn matched
✓ Verified October 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Support Manager
Location
São Paulo, Brazil
Company size
Who is Victor Anjos? Overview
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Victor Anjos is listed as Customer Support Manager at MetaMap, a with 283 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Victor Anjos.
Victor Anjos previously worked as Program Manager at Meta and Partner Operations Manager at Tiktok. Victor Anjos holds Computer Science from Fiap.
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MetaMap
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Profile bio
About Victor Anjos
Passionate about people, technology and results.
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Victor Anjos's current company
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Metamap
15 roles
Victor Anjos work experience
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Customer Support Manager
Customer Support Manager
MetaMap is the digital trust and reputation layer that powers borderless services worldwide. By providing new ways to assess legal, financial, and work data, our customizable workflows empower service providers to reach more customers and truly unlock borderless growth. MetaMap offers solutions to builders across the spectrum, from developers tackling high-trust online services to enterprises. To learn more, visit metamap.com.
Program Manager
- Scope: Responsible for building, scaling, and executing strategic programs, to provide world-class support to Meta's highest-tier clients globally (advertisers with monthly Ad spend starting at $3MM/month), implementing business governance models, and solving large-scale, complex problems with company-wide impact.Also managing Global Vendors leveraging all support KPIs worldwide, analyzing data for insights and trends to foster continuous improvement.
Jul 2022 - Apr 2023
Partner Operations Manager
Gerente de vendors e parceiros para a região da América Latina para as operações de moderação de conteúdo para o TikTok. Gerenciando o vendor em múltiplos projetos e colaborando na expansão de processos globais para alcançar as metas de precisão e performance.
Mar 2021 - Sep 2021
Qa Manager For Global Accounts
- Scope: Responsible for analyzing vendor's performance, mapping opportunities and developing strategic action plans to achieve business KPIs and for continuous improvement accross digital global accounts such as Facebook, Google, Apple, RIOT games, Nubank and Asurion for the LATAM market.Main point of contact for Global Vendor Managers, Operations Managers and Training Managers for insights on KPI trends. Management of a team with 4 Team Leads and 40 QA specialists.
Feb 2020 - Mar 2021
Qa Team Lead
- Scope: Managing a team of 10 QA analysts responsible for KPI analysis, process improvement and quality assurance.- Results: Redesigned the teams scope to better address KPI issues with an impact of 20% on customer satisfaction rate and streamlined communication and reports between QA and the operations.
Oct 2019 - Feb 2020
Team Lead
- Scope: Managing a team of 13 analysts from Customer Services department for Facebook SMB advertisers in LATAM market.- Results: Designed a process automation that reduced the backlog for the "Reclame Aqui" channel in 80%. Created a report automation to map KPIs and check opportunities on analysts metrics.
Oct 2018 - Oct 2019
Latam Partner Concierge
- Scope: Handling technical requests from top-level Facebook Media Partners (Public Figures, News Outlets, Media Organizations and Creators) accross LATAM market.- Results: Creation of the team's process which streamlined communication between Media Partners and XFN teams and quality of escalation, improving approval rate by 60%.
Nov 2017 - Oct 2018
Solutions Specialist
- Scope: Member and part of the creation of a selected team dedicated to high level issues from Advertisers, dealing with Facebook's engineering and XFN teams globally.- Results: 25% decrease on total resolution time and improvement on XFN escalations quality.
Sep 2017 - Nov 2017
Marketing Solutions Specialist
- Scope: Provide technical support and marketing strategies for Facebook SMB advertisers from LATAM market in english and brazilian portuguese.- Results: Creating a process for a new team responsible for high level issues and communication with XFN teams globally, which reduced our total resolution time in 25%.
Nov 2016 - Sep 2017
Team Lead (Via Teleperformance)
Leading a team of 15 members handling priority and emergency issues for High Value Mastercard customers in Brazilian market, reaching XFN and service providers worldwide.
Jun 2016 - Nov 2016
Priority Services Analyst (Via Teleperformance)
Member of a handpicked team to take care of priority and emergency issues for High Value mastercard customers, dealing with XFN teams and service providers worldwide.
Feb 2016 - Jun 2016
Concierge (Via Ike)
Handling and managing concierge requests and to create unique national and international experiences for High Value Mastrcard customers worldwide, working with international XFN teams and service providers.
Nov 2011 - Jul 2012
Concierge (Via Axa)
Handling and managing concierge requests and to create unique national and international experiences for High Value Mastrcard customers worldwide, working with international XFN teams and service providers.
Oct 2010 - Jul 2011
2 education records
Victor Anjos education
Computer Science
System Analysis And Development
FAQ
Frequently asked questions about Victor Anjos
Quick answers generated from the profile data available on this page.
What company does Victor Anjos work for?
Victor Anjos works for MetaMap.
What is Victor Anjos's role at MetaMap?
Victor Anjos is listed as Customer Support Manager at MetaMap.
Where is Victor Anjos based?
Victor Anjos is based in São Paulo, Brazil while working with MetaMap.
What companies has Victor Anjos worked for?
Victor Anjos has worked for Metamap, Meta, Tiktok, Atento, and Mastercard.
Who are Victor Anjos's colleagues at MetaMap?
Victor Anjos's colleagues at MetaMap include Steve Norris and Steve Norris.
How can I contact Victor Anjos?
You can use AeroLeads to view verified contact signals for Victor Anjos at MetaMap, including work email, phone, and LinkedIn data when available.
What schools did Victor Anjos attend?
Victor Anjos holds Computer Science from Fiap.
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