Developing Autodesk’s employee-facing learning and career development portfolio. My team manages and integrates technology, learning content, instructor-led classes, coaching, mentoring and career development services to enhance the overall employee learning experience, career satisfaction, and outcomes.

As a customer success strategist, I was focused on developing an adoption content strategy and delivering value to Autodesk customers at scale. The content strategy part of my job includes whom do we create our adoption content for, what pain points are we addressing, and what is the right format and type of content works the best. The delivery part focused on leveraging existing technical expertise and content in order to generate more value for customers by removing duplication, organizing joint planning and development processes and content standards. That also includes delivering some of the services in a form of pre-recorded videos, webinars or courses. Also, for adoption programs I coordinate work between support, consulting teams, business development and product management teams so they work together more efficiently. Geography - Global. Cross-industry focus. Main programs and achievements: - Develop adoption content strategy and roadmap of deliverables, including content sequencing of subscription nurture streams and enterprise program. - Initiated and launched a proof of concept and a pilot of a customer-facing learning management system and a hybrid training program (eLearning + live + virtual communities). - Coordinate development and delivery of content by a large distributed global team of technical experts. Deliverables included adoption webinars, articles, videos, eLearning courses, virtual and in-person meetups, learning track at conferences. - Develop and support content development standards and best practices for technical experts. - Developed and rolled out content operations model within the Customer Success Organization - Certified Design Thinking Facilitator for business and technology strategy workshops and virtual meetings. Portland site facilitation lead, developing the community of facilitators and practitioners of design thinking.

Program management role in Customer Success Organization focused on developing adoption content strategy and delivering value to Autodesk customers at scale. The content strategy part of my job includes who do we create our adoption content for, what pain points are we addressing and what is the right format and type of content works the best. The delivery part focused on leveraging existing technical expertise and content in order to generate more value for customers by removing duplication, organizing joint planning and development processes and content standards. Also, I help enterprise customers, support/consulting teams and product development teams work together more effectively by developing best practices. Geography - Global. Industry - design and manufacturing including product design, computer-aided manufacturing & simulation. Main programs and achievements: - Consistently developed adoption content strategy and roadmap of deliverables, including content sequencing of nurture streams and enterprise program. - Developed and launched a proof of concept and pilot of a customer-facing learning management system and a hybrid training program (eLearning + live + virtual communities). - Coordinated development and delivery of content by a large distributed global team of technical experts. Deliverables included adoption webinars, articles, videos, eLearning courses, virtual and in-person meetups, learning track at conferences. - Developed and supported content development standards and best practices for technical experts. - Developed and rolled out content operations model within the Customer Success Organization - Managed creation of Customer Success Blueprint for Design and Manufacturing customers - Certified Design Thinking Facilitator for strategic workshops and virtual meetings. Portland site facilitation lead. - Key contributor to the Voice of the Customer program and lead for its design and manufacturing branch.

Defines global learning strategy in manufacturing industry inside Autodesk Education team. Responsible for learning content development starting from initial research and prioritization to publication.● Identified priorities and learning content development plan based on academic market research● Identify and articulate content requirements based on feedback from educators, partners, students and education influencers● Monitor industry and academic trends globally, align company learning content with these trends● Recruit and manage education partnerships and SMEs● Support learning content localization● Develop strong client and stakeholder relationships and maintain effective communication channels● Develop learning strategy run pilots with Massive Open Online Courseware (MOOC) vendors● Support collaborative and trusted relationships with EMEA and APAC field teams.

Russia and CIS, BRICS technical lead for cloud software- Development, management and execution of variety of projects and programs- Running broad marketing campaigns- Management and training of subcontractors and suppliers- Management and development of large online communites- Management of courseware development- Technical leadership to the internal team, partners and customersEmerging markets/BRIC lead for cloud and manufacturing products.

Supporting partners and end customers of Autodesk in Northern Europe and Emerging Countries. Major products: Autodesk Inventor, AutoCAD Mechanical.Contribution to Product Support channel development in Russia and CIS: webcasts, quarterly service reviews.Technical content creation, webcast delivery, forums and blogging.Adoption and localization of global projects, surveys, announcements to local requirements.

Designed and implemented custom modules for 3D and 2D modeling software (Autodesk Inventor and MechaniCS). The company was the biggest value-added reseller of Autodesk in the region.● Custom modules development starting from planning and coding to documenting and training● Worked as a part of the pre-sales team to quickly adapt products to customer’s needs● Training delivery to internal and external teams● Tutorials creation and localization

Designed and developed automated educational systems for civil aircraft pilots (TU-204). UX design and implementation in code. Part time job while I was on my degree program.