Main point of contact for FedEx and managing all shipments that are connected through FedEx.Follow ups of shipments on basis of daily and monthly reports.Customer assistance on export related queriesproactive follow up for held back and undelivered shipments for faster clearance.Coordination for the duty/taxes with the shipper and inter function and set up deliveries.Attending supplier performance review meetings to manage vendors and KPIs set in place with the vendorsHandling escalations on international levels and well efficient to provide satisfactory solutions by doing strict monitor and follow-ups with counterpart.Managing the accounts of priority customers and trans-local shipments and ensure the delivery and final closure of the same.