• Business development for pre-existing and new accounts• Business account management on a granular level• Server and Storage Solution selling • Project management through liaising with Vendors/manufacturers and the client to ensure a quality service delivery • Lead identification, generation and follow-up through outbound call handling • Desktops, Laptops, Tablets & Software solution selling• Outbound call handling to establish new business

• Identifying potential clients in the database, creating and developing long-term business relationships.• Inbound call handling for both co-operate and end user calls, diagnosing and identifying IT requirements.• Establishing leads through email and outbound support calls.• Developing client and cooperate relationships to establish repeat business.• Handling logistical issues to deliver a quality service to both cooperate clients and end users.• Locating and generating leads for both Virtualization and On-site client hardware.• Outbound call handling to establish new business and development.

• Making sure renewable contracts are dealt with and generating contractual leads.• Upselling services to clients in order to maximize opportunities.• Monitoring calls to make sure Service Level Agreements are met.• Made sure all escalation procedures were followed and adhered at all times both with Phoenix IT and Sun Microsystems/Oracle.• Logistically arrange parts and engineers to customer sites.• Directly and professionally liaise with customers to make sure site visits are executed and completed to satisfaction.• Order Tracking and follow up to completion. • Customer helpdesk advisor dealing with customer fault call logging followed by resolution. Requiring good communication skills and patience.• Online support work, helping further my IT skills and understanding of web based applications.