Updated FCC files on cell site information in Central Texas region with strict attention to detail. Collaborated with system performance and real estate teams to gather information to ensure compliance. Plotted cell sites in areas of poor coverage, confirming requirements were met and sent locations to real estate team to procure land

* Responsible for ensuring operational excellence and efficiency for consumer and enterprise-based services related to roaming, messaging, and multi-media broadcasting- Promoted to engage with multiple departments to plan on-boarding of new vendors, including reviewing contracts, establishing and designing network connectivity, and creating training documents and playbooks to train engineers on new vendors and services. Helped team members set and achieve goals.- Established a Lean Six Sigma approach to small cell deployment and new tool investment. Deployment timeline for small cells was reduced by 50%. Tool investment template created to identify ROI of 3rd Party tool development. - Performed capacity design, analytics and planning to ensure sufficient capacity was available on vendor networks, reducing service disruptions to zero.- Streamlined 24x7 operational support by auditing end to end vendor services, identifying network congestion points to augment the configuration, and set up monitoring and alarming using internally developed tools and text messaging Show less

Supervised vendor and United Automobile Workers (UAW) skilled trades during installation and dry runs. Achieved plant goal of less than 100 problems per hundred by supervising USA skilled trades in installation of error-proofing devices to improve quality. Increased productivity from 40 jobs per hour (JPH) to 80 JPH by identifying bottlenecked production zones and working with UAW skilled trades to rectify bottlenecks.Investigated and resolved ergonomic, Occupational Safety and Health Administration, and TMS issues. Show less

* Technical resource that leveraged strong project management skills combined with operations and engineering expertise. Managed three services: 3G and 4G Roaming, Inter-carrier short messaging service (SMS) and Inter-carrier multi-media messaging service (MMS).- Performed network design and implementation, capacity planning, ASP service-level agreement adherence, change control management, and coordination with Product Development and Marketing on changes driven by customers.- Served as team liaison/knowledge base for ASP projects that transcended all services, including circuit turn-ups, connection audits, capacity tracking and reporting, and turning up new ASP services.- Performed mock outages to improve resolution times and emergency communication procedures, decreasing handle time during outages by 30%- Developed two network wide change control training classes covering Method of Procedure (MOP), highlighting importance of thorough MOP vetting, reducing network service disruptions by 50% YOY Show less

* Promoted to serve as lead switch Technician for Short Messaging Services (SMS) and Multimedia Messaging Services (MMS) for Bedminster and Southlake NRB. * Functioned as NRB project management lead for Alltel integration, with projects on time and under budget. * Trained more than 100 NRB technicians on the impact of Alltel migration for NRB to increase staff skill levels. * Handled multiple executive escalations during region migrations to ensure timely resolution. * Authored training document to enhance training efficiency. * Effectively operated as NRB lead for 4G/LTE pre- and post-launch. ;

* What makes a great career? If you ask us, we'll tell you that it's the experience, the people and the sense of pride that comes from delivering what people want and need from the digital world. Verizon powers America's fastest and most reliable network. We're also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We continuously innovate and learn from the best. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded. Our work perks include competitive pay, health and wellness benefits, tuition assistance and more. You'll find adventure in one of our many global offices, located in 150 countries and 2,700 cities. Whether you think in code, words, pictures or numbers, find your future at Verizon.