* Delivered excellent customer service by greeting and assisting each customer. * Worked closely with the district manager to formulate and build the store brand. * Addressed and corrected sales staff communication issues in a tactful and effective * manner. * Interviewed potential job candidates and made staffing decisions. * Trained and developed new associates on POS systems and key selling tactics.

* Set personal and store goals to thrive the store shoe business. * Reviewed operational reports to project sales and determine and projected profitability. * Created visual marketing and styled window displays. * Traveled to multiple locations across the Long Island area, assisting the visual merchandiser.

* Instructed staff on appropriately handling difficult and complex sales. * Promoted form Sale Supervisor to Assistant Manager within four months. * Opened a new store location and assisted in recruiting and training new staff. * Trained staff to deliver outstanding customer service.

* Demonstrated mastery of customer service call script within specified time frames. * Made reasonable procedure exceptions to accommodate unusual customer requests. * Built customer loyalty by placing follow-up calls for customers who reported product issues. * Provided accurate and appropriate information in response to customer inquiries.

* Effectively communicate and coordinate execution of the planogram with store management. * Arrange items in favorable positions and areas of the store for optimal sales. * Organize and locate inventory and update stores database. * Maintain stock levels and proper pricing for multiple product lines. * Establish and maintain proper high traffic displays, resulting in increasing sales. * Conduct staff meetings with sales personnel to introduce new merchandise. * Assist in gathering and moving materials and equipment for the assigned displays.

* Worked closely with the district manager to formulate and build the store brand. * Contributed to merchandising ideas at team sale meetings. * Trained staff to deliver outstanding customer service. * Wrote order supply requests to replenish merchandise. * Completed weekly schedules according to payroll policies. * Reorganized the sales floor to meet company demands. * Stocked and restocked inventory when shipments were received. * Addressed customer inquiries and resolved complaints. * Addressed and corrected sales staff communication issues in a tactful and effective * manner. * Determined staff promotions and demotions, and terminated employees when necessary.

* Design displays to make the store experience more interactive and engaging. * Conduct staff meetings with sales personnel to introduce new merchandise and promotions. * Run weekly and monthly strategy reports to analyze business trends and make recommendations. * Shop competition to identify opportunities, labels and trends. * Complete weekly schedules according to payroll policies. * Work closely with the district manager to formulate and build the store brand. * Design employee motivation strategies and contests. * Train a staff of 300+ employees. * Travel across the New York Metro, providing assistance with opening new locations.