* Conducted crisis counseling sessions each week. Assessed and wrote treatment plans and weekly progress notes for * each client assigned to caseload. Completed documentation for all clients attending group sessions. Administered * discipline appropriately and set limits for behavior.

* Cross-trained and provided back-up for other customer service representatives when needed. Guaranteed positive * customer experiences and resolved all customer complaints. Performed store opening duties, including counting cash * drawers and checking all equipment for proper functioning.

* Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for * information. Designed electronic file systems and maintained electronic and paper files. Organized files, developed * spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's senior * director.

* Helped achieve company goals by supporting production workers. Supervised team of 30 assemblers. Ensured the most * cost-effective production methods were employed. Inspected finished products for quality and adherence to customer * specifications. Monitored and adjusted production processes or equipment for quality and productivity. Planned and laid * out work to meet production and schedule requirements. Adhered to all applicable regulations, policies and procedures * for health, safety and environmental compliance. Reviewed the performance of subordinates.

This company had hundreds of accounts all across the US. We took calls for doctors offices, apartment complexes, realtors, plumbers, hospitals, etc. We then sent or called and delivered the messages to the proper recipient.