* Assign ICD-10-CM and CPT codes to the highest specificity ensuring that diagnostic codes and documentation accurately support coding. * Review Evaluation and Management (E/M) billing for the Emergency Department to ensure data accuracy for Medicare regulatory compliance reimbursement. * Ensure reported codes reflects service provided based on documentation in an effort to prevent fraudulent billing, recovery audits, and fines. * Efficiently interpret and apply Centers for Medicare & Medicaid Services (CMS) regulatory guidelines for the medical record. * Utilize Encoder Software Program in addition to the Electronic Medical Record (EMR).

* Assign ICD-10-CM and CPT codes in a variety of outpatient services to the highest specificity ensuring that diagnostic codes and documentation accurately support coding. * Dental * Dermatology * Rehabilitation Therapy Services Review Evaluation and Management (E/M) billing for Specialty Clinics to ensure coding data accuracy for Medicare regulatory compliance reimbursement. * Ensure reported codes reflects service provided based on documentation in an effort to prevent fraudulent billing, recovery audits, and fines. * Efficiently interpret and apply Centers for Medicare & Medicaid Services (CMS) regulatory guidelines for coding in the medical record. * Utilize Encoder Software Program in addition to the Electronic Medical Record (EMR).

* Attended HIM committee meetings to discuss implementation of the electronic health record. * Learned the functionality of 3M encoder and other related Information Technology Systems. * Gained a comprehensive understanding of various areas within HIM.

* Lead Customer Service Center training and development trainer for Field Sales & Business * Operations processes. * Worked collaboratively with operating companies supporting marketing programs and * new product launches. * Accurate quality score of 100% on marketing programs replacement orders. * Eliminated cycle time from 12 days to a 1 day turnaround. * Daily metrics reporting.

* Assembled new medical records and retrieved existing medical records. * Input and recoded record locations. * Scanned and organized patient related data in Cerner Electronic Medical Record. * Performed quality checks for electronic record transmission. * Boxed paper medical records for off-site storage company.

Assign ICD-10-CM and CPT codes to the highest specificity ensuring that diagnostic codes and documentation accurately support coding. Review Evaluation and Management (E/M) billing for the Emergency Department to ensure data accuracy for Medicare regulatory compliance reimbursement. Ensure reported codes reflects service provided based on documentation in an effort to prevent fraudulent billing, recovery audits, and fines. Efficiently interpret and apply Centers for Medicare & Medicaid Services (CMS) regulatory guidelines for coding in the medical record. Utilize Encoder Software Program in addition to the Electronic Medical Record (EMR).

* Processed and managed customer orders. * Assisting internal and external customers with product and account inquiries. * Communicated effectively and highly responsive to customer requirements involving contract pricing. * Met performance standards consistently for answer rate, handle time and service quality. * Process Lead for Marketing programs/promotions. * Perfect Call Quality Score of 90%. * Schedule Adherence Quality Score of 85%.