Touseef Ahmad Email and Phone Number

1. Plans, organizes, directs, and coordinates the activities of a major division of the Information Technology Department; provides leadership, direction, and guidance for development and operational activities to achieve the department’s long and short range goals and business objectives. 2. Assists the Manager of Information Technology in formulating and implementing policies, programs, procedures, and standards for activities of the Information Technology Department. 3. Exercises considerable independent judgment to analyze, develop, and recommend plans and solutions to operational, management, business process of Information Technology operations services including hardware and software activities and associated problems, and utilizes effective leadership skills to implement such plans and recommendations.4. Coordinates system availability, performance management, and capacity planning issues; assures timely, accurate and prompt turnaround of work orders/requests; monitors workload statistics in support of achieving service level agreement goals; and reviews plans for new construction, remodeling or requests for telecommunications and data communications services requirements. 5. Research new technology, and implement it or recommend its implementation.Achievements:• Successfully completed NCCPL CGT Data and also received Achievement Letter from AIML. • Successfully Migrated Active Directory Server from Windows server 2003 to Windows server 2008 Standard R2 including proper Active Directory configuration like Organizational units and Group Polices etc.• Virtualized mostly servers with Hyper-V.• VPN Connectivity between Head Office to Branch Offices.• VPN Connectivity between NCCPL to AIML for MTS and MUFAP.• Made secure FTP server. • Co-located Disaster Recovery server including complete backup like, Databases, File-server, Application servers and Active Directory replication.

2014

• Responsible for hardware & software consultancy and maintenance. • Performing routine audits of systems and software. • Manage the IT budgets and expenditure on hardware and software. • Manage the company IT systems, software, and databases. • Responsible to handle servers, laptops, desktops, and PDAs. • Manage Email Exchange Server • Recommending and implementing improvements and efficiencies. • Management of server software and associated backup routines. • Responsible to manage Engineer's Team.

• Responsible for hardware & software installation, maintenance, and repair. • Performing routine audits of systems and software. • Manage the IT budgets and expenditure on hardware and software. • Maintaining the company IT systems, software, and databases. • Responsible to handle Servers, Laptops, Desktops, and PDAs. Responsible to Manage Email Exchange Server. • Recommending and implementing improvements and efficiencies. • Having excellent time management, confidentiality & communication skills. Having strong IT, commercial, planning and budgeting skills. • Management of server software and associated backup routines. • To evaluate, test, advise, train and support I.T. related projects. • Procurement of IT hardware, software, and maintenance products & services. • Responsible for the recruitment and training of new staff. • Responsible to Manage Engineer’s Team. • Responsible to coordinate with Vendors for Warranties related matter. Responsible to check daily Engineer’s activity reports.

• Successfully completed the project of (UFONE CALL CENTRE I.I. Chundrigar Road Karachi), 16 Dell Rack Servers 2850 and 300 Dell OptiPlex GX520 Desktops (Networking). • Responsible to handle different corporate accounts like (SSGC, PSO, ICI Pakistan). Responsible to Manage Engineer’s Team. • Responsible to coordinate with Head office for Warranties related matter. • Responsible to handle recovery matters with different corporate accounts. • Responsible to send daily Parts movement reports to branch offices (Islamabad / Lahore / Peshawar). Responsible to check daily Engineer’s activity reports. Also, handle / organized (Maintenance Contract) corporate accounts, like (PTCL HUAWEI Technologies, Tri Pack Films - Port Qasim).

• Responsible to handle different corporate accounts. • Responsible to handle with different (GID) Genuine Intel Dealers to get Update price lists. Responsible to calculate / quote minimum prices to different clients. • Responsible to handle walk-in clients. • Responsible to coordinate with clients for warranty related matters. • Responsible to handle recovery matters of different corporate accounts. • Responsible to process / handle quotation requirements of different clients.