I managed 250 staff at Waterloo Station which included staff discipline and staff welfare. Conducted Interviews for external entrants or promotions for internal staff. As Station Manager I was responsible for the Solari / Control, Customer Care Staff, Station Reception and Lost property Office. Other responsibilities included FPM for Waterloo Station and adjoining buildings such as the TEB and Stores.

Following the privatisation of the rail industry and the introduction of the passengers charter / delay attribution, the role was introduced to investigate and rectify delay causes within the retail department as a result of station duties / dispatch and train crew. The role covered the entire South Western Trains area for services out of London Waterloo.

Manage the safety of the train and passengers aboard the service. Carryout commercial duties and make sure the customers needs were met. Ensure that the service operated punctually as per the timetable and manage any arising incidents when required.

To develop the Routes Strategy and response to weather related incidents and thus reduce the safety and performance impact on behalf of the Route Director and Route General Manager. Liaise with our internal customers such as TOC's/FOC's to make sure their needs were met and our plans aligned to deliver a safe and punctual railway especially in autumn and winter. Formulate the railhead treatment and anti icing program including scheduling for the Route and make sure both were within budget. Plan and manage the commissioning and de-comssioning of line side equipment such as traction gel applicators. Purchasing of equipment and consumables for response staff on the Route. Carryout investigations and surveillance checks that the plans were an effective response to autumn and winter and rectify any deficiencies in the plan. Report on a daily basis to the Route Top Team on how the Route was performing in safety and performance KPI's. Show less

I managed 150 staff which included staff discipline and staff welfare. Conducted Interviews for external entrants or promotions for internal staff. As Station Manager I was responsible for 13 stations which included ticket office and platform staff. Other responsibilities included FPM for the 13 stations. PGI's and Safety Tours and escalate or address any deficiencies to conclusion. Audit ticket office procedures, review and authorise passenger refunds. Sign off staff rosters making sure turns were covered and within budget. Manage sporting events such as Royal Ascot. Show less

Supervised 40 stations to make sure they were safe and presentable to the travelling public through PGI's and Safety Tours and escalate or address any deficiencies to conclusion. Audit ticket office procedures, review and authorise passenger refunds. Manage the staff and their issues at the stations within my control which included emergency rostering of staff. Assist the Station Manager in managing sporting events such as Royal Ascot and Twickenham Rugby which included the associated train service / charter trains. Show less

Supervised 13 stations to make sure they were safe and presentable to the travelling public through PGI's and Safety Tours and escalate or address any deficiencies to conclusion. Audit ticket office procedures, review and authorise passenger refunds. Manage the staff and their issues at the stations within my control which included emergency rostering of staff. Respond to any operational incidents and operate as hand signaller, crossing attendant, points operator and ODS/ Safe Loads Examiner during engineering works. Assist the Station Manager in managing sporting events such as Royal Ascot and associated train service / charter trains. Show less

Manage and support the Mobile Operations Managers in the Clapham and then Woking area's who would responded to Railway failures, accidents and incidents. Carryout audits to ensure our infrastructure was compliant, audit contractors to make sure they complied with Network Rail Standards. The role demanded quick and decisive decision making to reduce the impact to the train service. The role meant dealing with external agencies such as the local Constabulary and Fire & Rescue at incidents such as fatalities, bridge strikes and other safety related incidents where joint services were required. Training included Rail Incident Officer, Bridge Strike Nominee, Route Setting Agent, Crossing Attendant and Pilotman plus the required competencies such as COSS / IWA. Show less

Incident response to Railway failures, accidents and incidents. Carryout audits to ensure our infrastructure was compliant, audit contractors to make sure they complied with Network Rail Standards. The role demanded quick and decisive decision making to reduce the impact to the train service. The role meant dealing with external agencies such as the local Constabulary and Fire & Rescue at incidents such as fatalities, bridge strikes and other safety related incidents where joint services were required. Training included Rail Incident Officer, Bridge Strike Nominee, Route Setting Agent, Crossing Attendant and Pilotman plus the required competencies such as COSS / IWA. Show less

A core member of the National Infrastructure Reliability Team in a role spanning all engineering disciplines such as Track, Signalling, S&C, Electrification, Structures. I liaise with external organisations such as the DfT, ORR, Met Office, Enviroment Agency and suppliers. I play a key role in identifying elements of the railway that are in need of enhancement, and use innovative solutions to mitigate the effects of adverse weather which would otherwise result in asset failures resulting in safety and performance impact. Once an approved solution is found I write the business paper to obtain investment and then project manage the National roll out of any solutions. A founding member of the Weather Resilience & Climate Change Board, which coordinates and prioritises Network Rail’s weather related enhancement schemes. I also provide guidance and technical support to the Strategic Crisis Management Committee, which mobilises in the event of prolonged extreme weather. Show less