* Input text accurately and produce finished documents efficiently using word processing and spreadsheet programs; copy, compile and distribute as necessary. * Create and maintain files in an organized manner, to include sorting, labeling, filing, auditing and correcting errors on documents, obtain missing signatures * Routinely compose and create documents to include letters, memoranda, reports, correspondence, forms, and statistical data * Answer telephone, route calls and/or take accurate and legible messages * Took meeting minutes for the Captain and after the meeting I would have to create a word document and present the information to all management Show less

* Answered inbound calls, emails and fax inquires. * All job duties were performed within time frames in accordance with departmental standards for accuracy, quality, and productivity * Responded to customers emails within two hours * Determined appropriate call destination where applicable * Updated computerized comment system to reflect calls and emails received and action taken * Educated agents with regard to status, pre-qualification, product and run illustrations

* Provided excellent customer service for retirement funds * Took 50 calls a day which met the monthly standard * Knowledge of variable and mutual funds’ investments * Expert on disbursements, minimum distributions, and death claims * Familiar with IRS rules and limitations with the plan types that the company services

* Research various destinations and multiple different cruise lines while listening to the guest wants and needs. * Using multiple computer systems, research and found money-saving deals and cruise packages. * Answered inbound calls, made occasional outbound calls, and responded to customers emails offering sales and support answers, documented system anytime you open an account * Handle last minute changes/schedule conflicts, such as weather or flight delays * Able to change easily and frequently from one activity or system to another, while talking to a customer. * Advised travelers on important information, such as websites, port of calls, how to print out travel documents, how to book an excursion, when is the best time to travel, maps, and suggested destinations, which significantly improved their travel experience. * Process payments and refunds and rebook cruises and had funds transfer over. * Handle over 30 calls a day while documenting accounts and maintaining a conversation with the customer throughout the call Show less

* Process returns and exchanges for customers * Point of sale for customers when cashiers need extra help * Use a Zebra to put clearance tickets on clothing and other products * Close 5 registers at night * Check prices for customers when needed * Answer store phone and transfer calls to appropriate person or department

Inbound customer service for platinum customers, answer questions about accounts, ATM cards, checks, and update account holder information. Handle over 60+ calls a day with high quality customer service.