
Tommy Rhoads Email and Phone Number
Tommy Rhoads's Contact Details
Tommy Rhoads work email
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Tommy Rhoads personal email
Tommy Rhoads phone numbers
Tommy Rhoads's Current Company Details

Slim Chickens
- Website:
- slimchickens.com
- Employees:
- 492
- Industry:
- Restaurants
Tommy Rhoads Work Experience
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Head Of Consulting And Restaurant AdvisorRhoads Consulting Group End date missing* Consulting: Leverage expertise in customer experience, operations, employee experience and continuous improvement to assist clients in varying types of hospitality businesses (casinos, resorts, restaurants, country clubs, small venture capital firms) * Utilize detailed assessment process to build customized plans, materials and tools for each client dependent on needs of the business * Advisor: Trusted advisor for executive leadership teams across functions on both the supply (development) and demand sides (unit operations) to strategically build and advance the company * Construct and assist in deployment of strategic, 18-month operating and 100-day plans to drive 3-5 year vision and define short- & long-range organizational goals and objectives * Design processes, systems, operating models, policies & procedures, KPI’s with supplemental dashboards, employee communication plans and product offerings that drive performance
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OwnerCrossrhoads Consulting May 07 - May 10 · 3 yrs
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Food And Beverage Restaurant Multi-Unit General Manager And ChefPinnacle Entertainment Jan 13 - May 15 · 2 yrs 4 mosLas Vegas, Nevada, United States* Revenues: “The Deli” * 5.1M, Pearl’s Oyster Bar * 1.7M, Bottleneck Blues Bar * 1.6M * Exceeded desired results in financial performance, guest experience metrics, employee labor projections and team member satisfaction scores (highest on property)
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Beverage ManagerPinnacle Entertainment Jan 12 - Dec 13 · 1 yr 11 mosLas Vegas, Nevada, United States* Revenues: Beverage Department - $21.1M * Exceeded desired results in financial performance, guest experience metrics, employee labor projections and team member satisfaction scores
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General ManagerPinnacle Entertainment Jan 11 - Jan 12 · 1 yrLas Vegas, Nevada, United States* Revenues: “Amerisports Bar & Grill - $4.7M * Exceeded desired results in financial performance, guest experience metrics, employee labor projections and team member satisfaction scores
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Restaurant ManagerCarrabba'S Italian Grill Jan 05 - Nov 06 · 1 yr 10 mosTampa, Florida, United States
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Food And Beverage Training ManagerPinnacle Entertainment May 10 - Jan 11 · 8 mosLas Vegas, Nevada, United StatesDeveloped numerous training tools used across the brand to achieve desired operational results in F&B
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Head Of Operations ExcellenceSlim Chickens Apr 22 - Present · 2 yrs 10 mosFayetteville, Arkansas, United States
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Director Of Guest Experience And Continuous ImprovementPinnacle Entertainment Jan 16 - Jan 17 · 1 yrLas Vegas, Nevada, United States* Pinnacle Entertainment is a dynamic and growing casino entertainment company with nearly 15,000 team members. In 2013, Pinnacle acquired Ameristar Casinos, expanding its portfolio to operate in nine states with 16 locations including 14 casinos and two racetracks. Our company's culture is guided by our values - Integrity, Care, Excellence, Innovation and Ownership. It's through these values that we fulfill our commitment to remain focused on doing the very best for our team members, guests and shareholders. At Pinnacle Entertainment, the future is at the forefront. We focus on thoughtful organic growth in our existing locations and expanding our family of destinations by seeking new opportunities and partnerships. Visit pnkinc.com/developments to follow our progress. It's through talented and dedicated team members that we achieve our mission of becoming the Best Casino Entertainment Company in the World . Creating an environment where everyone can bring their best self to work every day, is a top priority.
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Executive Director Of Operational ExellenceChoctaw Nation Of Oklahoma Jan 17 - Jan 21 · 4 yrsDurant, Oklahoma, United States* Developed and implemented Guest Experience, Internal Guest (Employee) Experience and Continuous Improvement departments into facets of the Tribe including casinos, food & beverage, retail operations, hospitality, travel plazas, grocery stores, drone development, agriculture, government programs (e.g. DFS, education, community outreach programs) wellness centers, call centers, hospitals and numerous administrative functions * Drove a 39.5% shift in overall guest experience satisfaction, which led to exceeding budgeted EBITDA performance and CX Innovation Association Award nomination * Crafted employee experience program resulting in a 95.2% participation rate and initial improvement in engagement index of 35 basis points * Constructed continuous improvement framework through the use of lean six sigma deployment strategies and methodologies * Launched robust strategic planning methodology Hoshin Kanri (X-Matrix) resulting in organization-wide alignment
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Guest Experience ManagerPinnacle Entertainment May 14 - Jan 16 · 1 yr 8 mosLas Vegas, Nevada, United StatesPinnacle Entertainment is a dynamic and growing casino entertainment company with nearly 15,000 team members. In 2013, Pinnacle acquired Ameristar Casinos, expanding its portfolio to operate in nine states with 16 locations including 14 casinos and two racetracks. Our company's culture is guided by our values - Integrity, Care, Excellence, Innovation and Ownership. It's through these values that we fulfill our commitment to remain focused on doing the very best for our team members, guests and shareholders. At Pinnacle Entertainment, the future is at the forefront. We focus on thoughtful organic growth in our existing locations and expanding our family of destinations by seeking new opportunities and partnerships. Visit pnkinc.com/developments to follow our progress. It's through talented and dedicated team members that we achieve our mission of becoming the Best Casino Entertainment Company in the World . Creating an environment where everyone can bring their best self to work every day, is a top priority.
Tommy Rhoads Education
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Masters 2017 - 2017
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Financial Management 2019 - 2019
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Bachelor Of Arts in Business Administration 2009 - 2011
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Masters in Hospitality 2012 - 2015
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Start your free trialFrequently Asked Questions about Tommy Rhoads
What company does Tommy Rhoads work for?
Tommy Rhoads works for Slim Chickens
What is Tommy Rhoads's role in his/her workplace?
Tommy Rhoads's role in his/her workplace is Head Of Operations Excellence.
Which industry does Tommy Rhoads work in currently?
Tommy Rhoads works in the industry Restaurants.
What is Tommy Rhoads's email address?
Tommy Rhoads's email address is tommy@crossrhoadsmarketing.com
What is Tommy Rhoads's direct phone number?
Tommy Rhoads's direct phone number is +15809248280
What schools did Tommy Rhoads attend?
Tommy Rhoads attended Villanova University, Villanova University. Cornell University, Cornell University. Lindenwood University, Lindenwood University. and University Of Nevada - Las Vegas.
What is Tommy Rhoads's role in his workplace?
Tommy Rhoads has skills like Customer Service, Training, Team Building, Food And Beverage, Restaurants, Leadership, Budgets, Hospitality, Event Management, Management, Hospitality Management, Employee Relations, Strategic Planning, Public Speaking, Leadership Development, Coaching, Marketing, Event Planning, Sales, Hospitality Industry, Restaurant Management, Lean Six Sigma, Lean, Lean Process Improvement, Lean Projects, and Lean Tools.
Who are Tommy Rhoads's colleagues?
Tommy Rhoads's colleagues are Mahmoud Moustafa, Mahmoud Moustafa, Matt Rose, Matt Rose, Chance Curry, Chance Curry, Bill Farmin, Bill Farmin, Jessie Barrett, Jessie Barrett, and Francie Harris. and Jordan Forbes.
Who are Tommy Rhoads's peers at other companies?
Tommy Rhoads's peers at other companies are Ryan Mairs, Vaibhav Jinsi, Srinath Nama, Bryan Lewis, Glen Martin, and Wayne Thompson. and Maurice Boestaman. Tommy Rhoads's peers at other companies are Ryan Mairs, Vaibhav Jinsi, Srinath Nama, Bryan Lewis, Glen Martin, and Wayne Thompson. and Maurice Boestaman.