Tommy Rhoads

Tommy Rhoads Email and Phone Number

Head Of Operations Excellence @ Slim Chickens
fayetteville, arkansas, united states

Tommy Rhoads's Contact Details

Tommy Rhoads personal email

n/a

Tommy Rhoads phone numbers

Tommy Rhoads's Current Company Details

slimchickens.com

Slim Chickens

Head Of Operations Excellence
fayetteville, arkansas, united states
Website:
slimchickens.com
Employees:
492
Industry:
Restaurants
Experienced operations and administrative executive with a decorated history in the hospitality industry. Skilled in customer experience transformation, operational optimization, organizational alignment, financial maximization, employee & leadership development, strategic linking, KPI & data analysis and new role creation. Strong entrepreneurial-minded professional with extensive education from University of Nevada - Las Vegas and certifications from Cornell and Villanova.

Tommy Rhoads Work Experience

  • slimchickens.com
    Head Of Consulting And Restaurant Advisor
    Rhoads Consulting Group End date missing
    * Consulting: Leverage expertise in customer experience, operations, employee experience and continuous improvement to assist clients in varying types of hospitality businesses (casinos, resorts, restaurants, country clubs, small venture capital firms) * Utilize detailed assessment process to build customized plans, materials and tools for each client dependent on needs of the business * Advisor: Trusted advisor for executive leadership teams across functions on both the supply (development) and demand sides (unit operations) to strategically build and advance the company * Construct and assist in deployment of strategic, 18-month operating and 100-day plans to drive 3-5 year vision and define short- & long-range organizational goals and objectives * Design processes, systems, operating models, policies & procedures, KPI’s with supplemental dashboards, employee communication plans and product offerings that drive performance
  • slimchickens.com
    Owner
    Crossrhoads Consulting May 07 - May 10 · 3 yrs
  • slimchickens.com
    Food And Beverage Restaurant Multi-Unit General Manager And Chef
    Pinnacle Entertainment Jan 13 - May 15 · 2 yrs 4 mos
    Las Vegas, Nevada, United States
    * Revenues: “The Deli” * 5.1M, Pearl’s Oyster Bar * 1.7M, Bottleneck Blues Bar * 1.6M * Exceeded desired results in financial performance, guest experience metrics, employee labor projections and team member satisfaction scores (highest on property)
  • slimchickens.com
    Beverage Manager
    Pinnacle Entertainment Jan 12 - Dec 13 · 1 yr 11 mos
    Las Vegas, Nevada, United States
    * Revenues: Beverage Department - $21.1M * Exceeded desired results in financial performance, guest experience metrics, employee labor projections and team member satisfaction scores
  • slimchickens.com
    General Manager
    Pinnacle Entertainment Jan 11 - Jan 12 · 1 yr
    Las Vegas, Nevada, United States
    * Revenues: “Amerisports Bar & Grill - $4.7M * Exceeded desired results in financial performance, guest experience metrics, employee labor projections and team member satisfaction scores
  • slimchickens.com
    Kitchen Manager
    Texas Roadhouse Oct 06 - Jun 07 · 8 mos
    Louisville, Kentucky, United States
  • slimchickens.com
    Restaurant Manager
    Carrabba'S Italian Grill Jan 05 - Nov 06 · 1 yr 10 mos
    Tampa, Florida, United States
  • slimchickens.com
    Food And Beverage Training Manager
    Pinnacle Entertainment May 10 - Jan 11 · 8 mos
    Las Vegas, Nevada, United States
    Developed numerous training tools used across the brand to achieve desired operational results in F&B
  • slimchickens.com
    Head Of Operations Excellence
    Slim Chickens Apr 22 - Present · 2 yrs 10 mos
    Fayetteville, Arkansas, United States
  • slimchickens.com
    Director Of Guest Experience And Continuous Improvement
    Pinnacle Entertainment Jan 16 - Jan 17 · 1 yr
    Las Vegas, Nevada, United States
    * Pinnacle Entertainment is a dynamic and growing casino entertainment company with nearly 15,000 team members. In 2013, Pinnacle acquired Ameristar Casinos, expanding its portfolio to operate in nine states with 16 locations including 14 casinos and two racetracks. Our company's culture is guided by our values - Integrity, Care, Excellence, Innovation and Ownership. It's through these values that we fulfill our commitment to remain focused on doing the very best for our team members, guests and shareholders. At Pinnacle Entertainment, the future is at the forefront. We focus on thoughtful organic growth in our existing locations and expanding our family of destinations by seeking new opportunities and partnerships. Visit pnkinc.com/developments to follow our progress. It's through talented and dedicated team members that we achieve our mission of becoming the Best Casino Entertainment Company in the World . Creating an environment where everyone can bring their best self to work every day, is a top priority.
  • slimchickens.com
    Executive Director Of Operational Exellence
    Choctaw Nation Of Oklahoma Jan 17 - Jan 21 · 4 yrs
    Durant, Oklahoma, United States
    * Developed and implemented Guest Experience, Internal Guest (Employee) Experience and Continuous Improvement departments into facets of the Tribe including casinos, food & beverage, retail operations, hospitality, travel plazas, grocery stores, drone development, agriculture, government programs (e.g. DFS, education, community outreach programs) wellness centers, call centers, hospitals and numerous administrative functions * Drove a 39.5% shift in overall guest experience satisfaction, which led to exceeding budgeted EBITDA performance and CX Innovation Association Award nomination * Crafted employee experience program resulting in a 95.2% participation rate and initial improvement in engagement index of 35 basis points * Constructed continuous improvement framework through the use of lean six sigma deployment strategies and methodologies * Launched robust strategic planning methodology Hoshin Kanri (X-Matrix) resulting in organization-wide alignment
  • slimchickens.com
    Guest Experience Manager
    Pinnacle Entertainment May 14 - Jan 16 · 1 yr 8 mos
    Las Vegas, Nevada, United States
    Pinnacle Entertainment is a dynamic and growing casino entertainment company with nearly 15,000 team members. In 2013, Pinnacle acquired Ameristar Casinos, expanding its portfolio to operate in nine states with 16 locations including 14 casinos and two racetracks. Our company's culture is guided by our values - Integrity, Care, Excellence, Innovation and Ownership. It's through these values that we fulfill our commitment to remain focused on doing the very best for our team members, guests and shareholders. At Pinnacle Entertainment, the future is at the forefront. We focus on thoughtful organic growth in our existing locations and expanding our family of destinations by seeking new opportunities and partnerships. Visit pnkinc.com/developments to follow our progress. It's through talented and dedicated team members that we achieve our mission of becoming the Best Casino Entertainment Company in the World . Creating an environment where everyone can bring their best self to work every day, is a top priority.

Tommy Rhoads Education

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Frequently Asked Questions about Tommy Rhoads

What company does Tommy Rhoads work for?

Tommy Rhoads works for Slim Chickens

What is Tommy Rhoads's role in his/her workplace?

Tommy Rhoads's role in his/her workplace is Head Of Operations Excellence.

Which industry does Tommy Rhoads work in currently?

Tommy Rhoads works in the industry Restaurants.

What is Tommy Rhoads's email address?

Tommy Rhoads's email address is tommy@crossrhoadsmarketing.com

What is Tommy Rhoads's direct phone number?

Tommy Rhoads's direct phone number is +15809248280

What schools did Tommy Rhoads attend?

Tommy Rhoads attended Villanova University, Villanova University. Cornell University, Cornell University. Lindenwood University, Lindenwood University. and University Of Nevada - Las Vegas.

Who are Tommy Rhoads's colleagues?

Tommy Rhoads's colleagues are Mahmoud Moustafa, Mahmoud Moustafa, Matt Rose, Matt Rose, Chance Curry, Chance Curry, Bill Farmin, Bill Farmin, Jessie Barrett, Jessie Barrett, and Francie Harris. and Jordan Forbes.

Who are Tommy Rhoads's peers at other companies?

Tommy Rhoads's peers at other companies are Ryan Mairs, Vaibhav Jinsi, Srinath Nama, Bryan Lewis, Glen Martin, and Wayne Thompson. and Maurice Boestaman. Tommy Rhoads's peers at other companies are Ryan Mairs, Vaibhav Jinsi, Srinath Nama, Bryan Lewis, Glen Martin, and Wayne Thompson. and Maurice Boestaman.