* Develop functional specifications for FedWire payment system design concepts (NYNEX) * Provide weekly on-site consultation to Baltimore, Maryland customer base (NYNEX) * Perform extensive Q/A on current upgraded versions of NYNEX FedWire product (RS6000) * Provide support pre-post implementation (development team and customer analysis) * Support professional end users: Client Liaison * Create User Test scripts /Perform system regression tests * Contracts held with

* Integration Coordinator/Cash Manager for migration of funds transfer activity from Hongkong and Shanghai Banking Corp. N.Y. to Marine Midland Bank (averaging 16,000-27,000 transactions for $44-52 Billion daily) * Perform user acceptance testing for new/modified funds transfer product (AS400) (Electronic Payment Processing, Telegraphic Processing * Conduct training for Department Managers and personnel on system revisions * Document Procedural/System Manuals for new and existing funds transfer product * Perform analytical studies on present and prospective funds transfer customers to ensure the highest level of payment automation (i.e. SWIFT, Cash Management Systems) * Provide consultation and follow-up on international and domestic customers payment formatting practices as well as our internal departments, review contract proposals * Perform system security functions for users of funds transfer and telecommunications systems * Consult with Marketing staff on new accounts to establish database standing instructions to facilitate customer remittance requirements: assist with database maintenance

* Controlled bonds and securities for the Corporate Trust Custody Departments * Maintained transaction records for bond swaps and denominational changes * Performed CRT inputs on IBM Burroughs terminals and reconciled bond sheets

* Develop /execute program scripts with cross references to supporting documentation * Coordinate activities for research and development of database repository. Conduct Functional reviews with Stakeholders with the emphasis on requirements and traceability * Liaise with Project stakeholders to include Project Lead /Technical Staff/Senior Management * Review and reconcile Functional Requirements/Tech Spec /database spreadsheets /Comparative analysis * Document results : test executions/database compares/account reconciliations utilizing Microsoft Suite * Provide Operations staff with tools for Training after successful End to End post implementation

* Meet individual and team goals, adhere to guidelines "scripts" when handling different issues * Manage inbound/outbound calls timely, Build sustainable relationships. * Identify customers' needs, clarify information, research issue and provide solutions and / or alternatives

* Dispatch Teams, schedule jobs and coordinate the distribution of work for 12 Associates * Direct interface and primary point of contact with Customer base, Clients, Vendors, Management * Maintain customer database, accounts receivable/payables – accountable for quality assurance and data integrity * Manage shop operations and assist in delivery and installation of product line * Responsible for onsite efficiency and work orders details: description of work completed, man hours and materials

*  Develop Test cases and execute Test scripts for industry changes to financial systems (SWIFT, CHIPS and FRB) *  Partner with Ops/Tech groups in executing system performance evaluations w/ application and component level stress test scenarios to ensure the highest level of implementation success *  Validation of message formatting/reformatting, to/from varied message structures to include SWIFT/XML/CHIPS/FED and the payment object of the processing payment systems *  Trained staff on the components of all required documentation and the stages of Software evolution (requirements, specifications and plans). *  Produce and review service related documentation: Project Plans, Test Plans, UAT and Implementation procedures. *  Maintain archival testing database, accounts and corresponding products to test cases – regression test check points