- Building & managing team of support specialists through growth phase- Optimizing customer support processes, incl. software infrastructure and support procedure upgrades- Initiating customer success operations to drive upsales and improved customer experience- Recruiting and training new team members, incl. local and overseas- Writing and updating internal and customer facing support and education documentation for efficiency and new features- Defining and prioritizing customer needs as feature requests, working closely with the R&D department on their progress and implementation- Testing and reporting bugs for new and existing features- Experience with Zendesk, Hubspot, AWS, Graylog, Fullstory, Twilio, Vonage, Telnyx, Gitbook

- Assisted the founding of a company offering hyper accurate open flow measurement services from scratch to top of Israeli market- Created company website mitralize.com and implemented SEO successfully pushing website to first result in search engines- Presented product at trade shows and professional conferences incl. the Water Engineers' Conference, marketed to potential clients, scouted for tenders, supported bidding process from initial bid to win.- Provided E2E customer support from pre sale solution implementation planning to post sale technical support & adaptation to changes in customer needs.- Communicated with partner's R&D & product dept. to improve SaaS and hardware product, incl. analysis of measurement data, bug reports & requests for additional features, leading to significant product quality improvements.A system we sold to a large municipality is saving NIS 2M/year on wastewater treatment costs.

- Consulted to public and private sector including Israeli Water Authority, municipal water corporations, renewables market and more.- Managed audits and optimization projects for the planning phase, financial management and execution of local scale to national level infrastructure projects totaling over $300M with demonstrated savings of $30M to the market and a significant increase in project management & execution quality. Projects range from rehabilitation of small villages lacking an operating water infrastructure to wide municipal networks, national water reuse projects and the largest reservoirs in Israel.- Designed primary phase hydrologic specification documents & consulted to photovoltaic power stations incl. the largest ones in Israel, successfully leading to approval from drainage authorities for dozens of PV sites, incl. Asahlim 2, largest planned site in Israel at the time.- Created standard guidelines and procedures for pipe laying and rehabilitation and prepared Expert Opinion documents in legal disputes on behalf of the Israeli Water Authority.

- Scouted for diverse innovative & disruptive cleantech technologies in the water, wastewater and agritech sectors- Did research and analysis in order to match technologies to various markets- Presented products to potential clients & partners worldwide incl. real time translation to English & French.

Managed in house GIS system implementation from ground up:- Detection & acquisition of measurement devices & software- Execution of field mapping, adaptation to preexisting information and compilation of measurement data into cloud- Training of staff at usage of measurement system and software

- Combat experience as operator of UAV system in intelligence & defensive operations- Instructed new recruits on operation of system, intelligence gathering theory and analysis of mapping systems & aerial photography

- Military training and academic studies under extremely high stress- Learning of Grob G 120 aircraft operation in 3 weeks and execution of 15 flight hours with high grades