FPG is a global SaaS and change-management partner that transforms connections at the frontline through a proven system of customized consulting, ongoing training and one-on-one coaching. FPG pioneered the world’s only performance management and revenue optimization technology, IN-Gauge, to maximize every customer touchpoint. We train your frontline staff on how their interactions can exponentially transform the customer experience, and just as importantly, how they can enrich their own lives.Through personalized goal setting, robust e-learning, and world-class coaching, FPG helps the frontline team develop a stronger belief in themselves, in the business they represent, and in the value of the products and services they offer. For 25 years, FPG has generated billions in ancillary revenue for our clients in the core industries of travel, hospitality, attractions, contact centers, automotive, insurance and retail. Below are some of my responsibilities as the Associate Program Manager for FPG.- Drive the engineering coordination and execution focused towards launching various new projects/modules.- Assist with defining the product, functional, and reporting requirements- Collaborate with cross-functional engineering teams (Software, Hardware, Test) and product teams in developing project schedules, milestones, and risk analyses.- Coordinate with stakeholders to manage, track and control project issues to ensure timely delivery of products.- Develop reports to track planning, scheduling, issues, risks and overall status.- Oversee the creation of new processes and tools as necessary to support additional needs and requirements of a fast-growing business.- Exercise technical judgment to keep goals for programs, projects, and products realistic and attainable within a given timeline.