- Manage the entire implementation process of new clients, which includes weekly meetings and trainings to ensure an on-time roll out- Conduct demos of the software to highlight strengths of the system and win prospect’s trust- Collaborate with the rest of the implementation team to discuss and implement strategies for a smoother and more timely deployment process- Create and maintain 20+ user guides to document the configuration of various areas in the system

- Efficiently handled 100+ chats, phone calls, and support tickets each day - Maintained client satisfaction by providing accurate answers and timely responses- Publicized new features of the system on the company’s website- Mentored newer members of the team by training them on the system and guiding them through customer interaction

- Productively ran automated and manual tests on multiple network cards - Troubleshot problems whenever issues arose- Accurately submitted results and issues on their database