I worked as part of a team of 10 specialists responsible for Server infrastructure and maintenance, installing servers and cabling at premises, remote server administration using RDP, Telnet and Linux. Managing offsite tape backups.

I worked primarily in a 2nd line support capacity to provide assistance with a wide variety of services and queries relating to end users and their requirements.Active Directory Management, remote control and management of end user devices, imaging and building of laptops, configuration and testing of devices and networks, smart phone administration using Mobile Iron and Microsoft Intune, managing of mailboxes and related shared resources in Exchange, rebuilding of user profiles, installing of software as needed on an individual case basis, providing support to the senior help desk manager, assisting third party suppliers as required. Show less