Worked as a Senior SRE with focus on Amazon AWS, Terraform, DataDog and convox. Responsibilities were integration of an acquired company’s repositories and services, updates to convox racks, created DataDog monitors. Internal customer support. Created and developed scripts for repeatable tasks, built custom AWS AMI’s using Packer. Docker based environments were used for development and production. Maintained drone server for CI/CD purposes on site.

Worked as a Senior CloudOps Engineer with focus on Amazon AWS CloudFormation to create and maintain QA, Staging and Production environments by code (IaC). Enhanced and maintained in-house developed IaC tools written in Ruby. Bug fixes, enhancements and new features were developed and rolled out in two-weeks sprints.

* Collaborated with cross-functional teams in creating and implementing process improvements * Mentored and lead technical activities and acted as an advisor to technical leadership * Participated in code reviews * Led creative problem solving and participated in product design * Identified tasks based on general guidance and by examining industry trends and best practices * Communicated progress to leadership, escalated concerns, anticipated roadblocks and implemented solutions

Maintained 150 Windows 95/98 workstations and 2 Windows NT4/2000 servers. Maintained and updated IT systems and equipment. Responsible for maintaining, installing, and supporting ACC computers, printers, and peripheral equipment. Provided basic network support functions and customer assistance services to faculty and staff in ACC departments. Trained users on software applications usage and configuration issues. Installed software upgrades, enhancements, and revised functions. Created local user accounts and system access for e-mail and file shares. Activated and deactivated network ports. Analyzed and performed computer trouble-shooting to diagnose system problems. Developed mailing/emailing database using Microsoft Access. Maintained and updated configuration and inventory database. Resolved network connectivity problems, and assisted with database and network administration. Documented call records and results. Identified and reported technical problems which need to be addressed by improved policies or procedures.

Served as an AppleCare Representative, Tier 1. Provided professional telephone support for Apple portable and wireless products. Analyzed call-in problems and provided resolution to all aspects of Apple devices, including hardware, software, and networking. Diagnosed and interacted with customer computer OS and applications. Educated customers on support options and procedures taken to resolve call-in issues. Prepared documentation detailing troubleshooting procedures, and accurately recorded all interactions in the Customer Relationship Management System. Achieved call center metrics, including average handle time, schedule adherence and accuracy. Performed duties as a walk-up agent for team.

Part of Information Systems & Technologies (IS&T) team. Worked with a wide variety of groups, specify, schedule and build systems and improvements to new systems using Apple technologies such as Mac OS X Server, NetBoot and Apple Remote Desktop. Developed and deployed new tools to improve IS&T services to Apple’s employees. Provided 24x7 support and served as a technical resource for Data Center. Maintained 220 Xserve and Xserve RAID running on Mac OS X Server. Communicated with Development in resolving technical issues. Provided documentation on technical issues to IT staff and end users. Sought out challenges through creatively developing both new solutions and improvements to existing systems. Performed duties as a walk-up contact for team members.

Setup and maintained commercial and residential servers, desktops and laptops. Planned and installed company-wide internal networks, including wiring, routers and wireless networks. Purchased and configured a server running LINUX with tape drives for extensive 24/7 uptime availability. Created automated backup system using cron and tar to prevent data loss. Coordinated, implemented and managed migration from Windows to RedHat LINUX 7.3 with Ximian desktop. Setup and managed data-less LINUX and Windows clients across multiple buildings via NFS. Educated users and clients to use Windows, LINUX and Mac operating systems, as well as MS Office. Provided 4 hours to 1-day resolution response to hardware, software and network problems. Created website using Apache, PHP and MySQL for healthcare professionals via a SSH encrypted channel. Installed PC troubleshooting systems into mobile van to resolve customers’ issues onsite.

* Oversaw two teams of 8 DevOps Engineers ranking from DevOps 1 to DevOps 3 and Tech Lead * Escalation point for technical issues for anyone on these teams * Lead standups for team members and customers * Coached team members on skills required or desired by customers * Held meetings including kick-offs with new clients * Managed and directed team to customer projects * Conducted one on one's with team members * Oversaw client facing standups with teams to identify client needs and potential enhancements * Tutored and mentored team members * Point of contact for clients * Defined procedures for on- and offboarding team members * Reviewed resumes and conducted interviews for new talent * Maintained documentation in Confluence * Oversaw timecards for team members against client budgets

Developed and maintained business intelligence framework. Built operational and ad-hoc reports. Built executive dashboards. Worked with customers to define their requirements and created successful information delivery solutions. Major Accomplishments ‣ Develop POPS using Groovy, Grails, Ruby and Erlang, to monitor and track health, usage, uptime, stack traces of servers in production environment. ‣ Develop Dashboard using Ruby on Rails, to monitor server health and server load, along with a functional interface that simplifies access to server logs.

Wrote new applications and perform various programming assignments using prescribed specifications. Coded, modified, tested and debugged applications using Agile Methodologies. Used source debuggers and visual development environments to maintain and modify applications. Consulted with Rackers to create, implement and/or resolve applications and associated changes. Documented complications and resolutions of applications for reference. Major Accomplishments ‣ Designed and developed Peer Eval using Ruby on Rails for Managed, Intensive and Overseas Rackers. ‣ Developed Escalation Tool using Ruby on Rails for NetSec functional leads and Escalations Specialists. ‣ Inherited and enhanced Fail App using Ruby on Rails for Rackers on the Floor.

Execution of test cases and revision of test suites. Defined test plans to include product installation, feature verification, usability, performance and release integrity. Filing of bugs and issues for unit under test. Worked with Development and Test Team to troubleshoot bugs and issues. Creation of a test cell for reliable, dependable testing. Creation of tools to automate the testing process. Developed and executed both automated and manual tests. Designed a testing framework for multi- product testing. Verification of fixed bugs or enhancements. Preparation of test documentations. Major Accomplishments ‣ Creation of test suite for GUI testing using Selenium. ‣ Creation of an Automated Cartridge System Library Software (ACSLS) emulator, using Ruby to test Read Verify Appliance.

Provided professional telephone support for Apple server products, including Mac OS X Server, Xserve, Xserve RAID, Xsan, Kerberos and OpenDirectory. Provided Enterprise and Education customer support that resolved both technical and administrative issues with all Apple products and services. Provided deployment, integration and recovery support for mixed- platform mission-critical environments. Researched order and repair status for customers. Worked with Development to resolve complex issues. Appointed the management responsibilities of the server lab, and the duties of Tier 3 back fill. Performed duties as a walk-up agent for team. Mentored new agents. Prepared flow charts and walk through documentations for troubleshooting and hosted flow charts for support eligibility. Major Accomplishments ‣ Creation of ACESbase, a knowledge base using Apache, PHP and MySQL. ‣ Rewarded with 2005 Austin Site Award for Outstanding Performance and Positive Impact at Austin Site.

Systems Administrator - Synthesys Technologies - Austin, Texas - 09/2000 to 05/2001 Managed 6 RedHat LINUX 7.x, 1 SUN Solaris 2.6 and 4 AIX 4.3 servers. Maintained RedHat LINUX 7.x and Windows 98/2000 workstations for 36 users. Maintained a company-wide LAN. Setup and configured SAMBA for cross- platform network connectivity. Major Accomplishments ‣ Creation of an Intranet to include an employee phonebook, a hardware database, a ticket tracking system and a news system using PHP and MySQL. ‣ Developed and coded an user interface, using VisualBASIC, ODBC and MS Access/Oracle RDBMS, to research medical data gathered from physicians’ notes.

Worked as a Senior DevOps Engineer using AWS. Designing and maintained secure LINUX servers. Set up ELK stack. Responsibilities shifted towards Software Development. Designed and developed an application to integrate external databases into company’s workflow engine in Elixir. Company shifted gears towards AWS Lambda based application development, created JSON models of API’s and a common data model for a new workflow engine.

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