Responsibility for client service delivery, client and external stakeholder management and developing a successful partnership between Enovation Solutions and client.Identification of opportunities for continuous improvement and innovation to transform client learning.Project management (PMBOK Methodologies) activities for the development and life-cycle management of bespoke course development. This includes the responsibility to complete the analysis, product type selection and then overseeing the course development through to final deployment on the Learner Management System.Ensure disciplined programme management of course development across all content development projects within the content development team. Ensuring courses are designed and delivered as agreed with the client.Identifying possible improvements that enable client to further leverage benefits of an LMS.Continuously maintain up-to-date expert knowledge and skills on all evolving Moodle/Totara (LMS) features and procedures.

Responsible for the development of three Microsoft Technical Associate (MTA) courses to be delivered online via SOLAS eCollegeChampioned online learningDeveloped and implemented an individual learning plan for each of the 200+ studentsLead the development of a focussed career path to enable students to make an informed decision on which path in IT to choose.Continually evaluated progress of learnerDevelopment and maintained relationships with the Department of Social Protection and SOLAS eCollege in marketing this programme to students nationallyAdministered and invigilated computer based exams through the Certiport system

Maintained technical accountability for development projects in the internet and mobile environment, including application solution consulting and delivery, managing client relationship and external development contracts.Coordinated and participated in requirements gathering; review; revisions; changes; enhancements; testing; documentation and budget management.Performed story boarding, project scheduling and content flow charts, wireframes and assigning tasks and responsibilities to team membersEnsure timely and accurate communication with project stakeholders throughout the life cycle of the project.Facilitated the definition of project scope, goals and deliverables, while defining project tasks and resource requirements via our online project management system - Basecamp.

Teacher of Database Design, Web design and Microsoft Office courses to FETAC Level 5 & 6 standard.Seconded to “elearning” project to implement and manage eLearning project using Moodle.Setup pilot group of 28 teachers and 400 students.Provided training to all members of pilot group including course development and pedagogical techniques in e-learning design.Managed and supported Moodle platform both functionally and technically.

Provide Oracle Training.Conducted user IT Training Needs Analysis.Developed end user training plans and schedules.Introduced Oracle Tutor to develop business procedures for best practices.Liaised with Super Users (SME’s) to develop job specific training materials.Development & analysis of changes & improvements to Oracle as requested by the various business units.Identified business system gaps and developed proposals to improve business efficiencies.Assisting in post-implementation phase of a Oracle roll-out which included training, troubleshooting & assisting key users.Translated business requirements into Technical specifications.

Business Requirements definition – Led requirements workshops with cross-functional Business SMEs; identified, produced, analysed and aided prioritisation of requirements.Conducted reviews of requirements documentation with key Project Stakeholders and Business Unit Owners.Successfully secured full sign off of documentation within required timescales.Partnered with business unit leaders and served as a strategic resource to assess company-wide training needs as well as provide recommendations for change.Coordinated the design and development of training materials and content with SME’s.Preparation of UAT test scripts for pre go live applications and responsibility for testing environment.Delivered and managed training for Oracle Financials and Maximo

Managed the technical training needs of newly implemented software to manage driver's rosters and scheduling of buses nationallyDeveloped training policies and procedures to meet the needs of the implementationDeveloped training materials based on user roles and responsibilities i.e included management, clerical staff and inspectorsImplemented a successful Change Management programContinuously monitored the training outcomes while always looking to improve on quality

Managed the technical training needs of newly implemented software to manage driver's rosters and scheduling of buses nationallyDeveloped training policies and procedures to meet the needs of the implementationDeveloped training materials based on user roles and responsibilities i.e included management, clerical staff and inspectorsImplemented a successful Change Management programContinuously monitored the training outcomes while always looking to improve on quality

I was originally employed with Kelly Software as a software developer, using programming languages HTML, VB and ASP. However, when the company started to expand there was a great need for an IT Trainer within the company. I found myself leading this role and being responsible for in-house training and client training. I was solely accountable for the implementation and delivering of IT related training courses. With my Art's Degree specialising in IT and my Diploma in Training and Development I was able to achieve FAS approval for Kelly Software for all of my training programs. This meant that our clients could claim back up to 80% of their training costs.