* Arrange domestic and international travel plans and itineraries, including flights, car services and restaurant reservations * Key contact for incoming and outgoing correspondence including mail, phone calls, faxes and emails * Travel with CEO as required to record notes, take minutes and action points at business meetings * Source tools and supplies, receive and document shipment; process purchase orders and outbound shipments * Maintain personal and professional schedules and organized events Show less

* Collaborate with sales department to route city-wide rooming block audits * Perform day-to-day audits; balance house inventory * Conduct on-site property tours for guests, vendors, groups and prospective clients * Prioritize guest requests, adapt to frequently changing environment * Draft walk letters, bank correspondences and reissued folios at request * Back and order inventory for "The Bistro" and "The Market" * Balance end-of-day reports * Cross trained as Barista, Cook and Server in restaurant and assisted as needed * Banquet facilitator; arrange and breakdown event spaces

* Supervise 50 cabin staff and 6 team leads in sanitizing and inspecting major Airline aircraft, in accordance with TSA & FAA guidelines * Communicate regularly with airline Ground Operations Management about flight schedules, delays, and updates to procedures * Trained new hires via Enterprise applications on processes, quality standards, and OSHA safety regulations * Set clear goals and provided support to ground crew and gate agents to meet and exceed goals as outlined by TSA and FAA guidelines * Work closely with Training and QA to identify knowledge and performance gaps Show less

* Liaise with Sales Team utilizing OPERA Reservation System to set-up special blocks/billing for groups, conventions, and elite corporate accounts * Perform daily financial audits; balance house inventory, reconcile bank statements and billing, and settle outstanding account balances * Establish Vendor Management relationships and optimize Inventory Management procedures for the Front Desk, Food & Beverage, and Housekeeping departments * Quick-thinking leader, maintaining calm and resolve through times of stress, ambiguity, and high-volume

* Creates Organizational Change Management plans * Provides product and/or process knowledge to support design, development, testing and execution of solutions * Practices continuous improvement; provides and adapts to continuous feedback * Works with ET and Business partners to create and understand Stakeholder needs * Coordinates Capability Owner Roundtable meetings including Agendas, Minutes, and Resource Material * Collaborates with other team members on creating, publishing, and distributing ServiceNow information including EMC articles, Newsletters, presentations, and announcements Show less

* Assessed and responded to the needs of a floor of 62 residents * Created, planned and implemented educational, social and recreational programs * Acted as a liaison between residents and the Department of Residence Life * Counseled residents on personal, academic and career concerns * Managed various administrative duties including maintenance requests, incident reports, behavior infraction and room transfers * Enforced and upheld program and university policies

* Combine education and operational expertise with a customer-centric focus to exceed leasing goals * “Top Leaser Award” 10 months consecutive; contributed to 12% occupancy and revenue increase * Develop weekly marketing campaigns via social media and print advertising resulting in increased traffic * Create social events and community service calendar to spark resident engagement * Assist in lead-tracking including pipeline management, reporting, and opportunity accuracy in CRM system * Gather essential documentation to qualify applicants; initiate background/ credit checks and employment verifications Show less

* Submit, investigate initial loss Property & Casualty claims, filed by multiple stakeholders with vastly different areas of interest and competing priorities * Follow business processes and exercise analytical judgement and decision making to extract, decipher pertinent information to establish liability * Gather requirements by conducting interviews, evaluating damages, interpreting policy contractual agreements, using endorsement language to determine applicable policy coverages. * Provide customer support, feedback, and issue resolution in compliance with legal and other governance policies. * Build business cases to effectively issue claim settlements, payouts and denial letters * Subject-matter expert and peer resource; assist with onboarding, supervise side-by-sides and peer coaching meetings; end-user trainer * Lead meetings, debrief procedural updates, and best practice documentation of business requirements and operations.