Identify, develop, and maintain strong business relationships with major account customers by utilising availableresources through planning, initiative, and organization. Primary objectives: To create and update customer andcompetitor profiles. Develop sales growth plans and assist with the development of pricing structures. Make surecustomer requirements are carried through punctually. Maintain customer stock levels ensuring prompt deliverypreventing uninterrupted production runs. Administrate custom SAP solution in all aspects of business operations.To provide personal assistances to the Victorian branch manager. Maintain diary management. Planning executivetravel arrangements. Reconciliation of all company expenses.

Primary supervisor for the internal sales team, which is responsible for providing quotations for major projects andrecurring sales to all Victorian and Tasmanian customers. The position is largely responsible for ensuring thatmonthly budgets, profit margins, daily KPI's and performance criteria estimates are achieved in relation toquotation turnaround. Orchestrate the daily sales & operation meetings to ensure supply chain, inventory holdingand DIFOT delivery targets are attained.Key Achievements:Assisting in the establishment of a Quality Assurance system that fulfils the requirements of the ISO 9001certification for auditing processes & procedures, which successfully gained Webforge ISO certification.Developing and implementing a metrics dashboard, providing managers and other key stakeholders a snapshot ofcurrent performance results in all areas ranging from safety to operational efficiencies. This has assisted in concisedecision-making and further achieved a net 9% gain in business efficiency.Resumé of

To provide administrator support for the Victorian sales team (6 members) and produce personalised customerproposals. This was archived through customer phone calls & faxes, providing quotations, entering details into theMainTrak custom database and then following the order through to delivery. This role involved liaising with otherMainfreight employees and also to ensure customer expectations were achieved and/or exceeded.Key Achievement:Developed a high detail secretarial and personal support system to effectively administer managers at a senior level.With a diverse and challenging range of duties, I was tasked to develop a management process from concept tofinish that encompassed precise time management and superior communication which was successfully completed.Notable:Administered the national Gatekeeper for the Australian customer database. Responsible for inducting new customers andensuring the 100% accuracy of all client information acquired. To further certify system integrity, all customer details wereentered into the database at one specific point with restricted access to approved users only. Ongoing scheduled maintenance ofcustomer information was consistently conducted to maintain the highest system integrity.